GreatWin Casino - Player can’t withdraw due to technical issues.

They have some technical problems and i cant take windraw on their page. Every time have some error. I chat with their consultants many times and did everything they said - still error. Then i write to email, thei asked all information about me and my bank, i send all. And now they are ignoring me. Last messige i recive 28.02. Now im writing, but third day they are ignoring me. Scam and verry bad service.

Dear Hastlina,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I tried make windraw in their page - choose 2 variants which they are offer. Error on screen was on the same time. It not bank problem, but great win casino problem - consultants in live chat offered many variants how solve this problem, but no results. I did everything. Then i start writing emails. Tried 2 bank account (both mine - on my name)

No great win casino asked all infarmotion about me and my bank account - it was 28.02, i send all information, since 28.02 they are ignoring me.

Money still on game account

Thank you very much, Hastlina, for providing all the necessary information. I will now transfer your complaint to my colleague Katarína (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Hastlina, 

My name is Katarina, and I will be assisting you in solving this case. Now, I would like to invite GreatWin Casino representative to join this conversation. 

Dear GreatWin Casino, could you please provide more information about this case? 

Looking forward to your reply, 

Katarina

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Katarina,

Thank you for contacting us. 

After reviewing the gaming account, we confirm the funds were used by the customer in games, leaving no balance. 

Unfortunately, nothing is left for withdrawal. Moreover, the account was closed yesterday on customer's request. 

Therefore, the case has been closed from our side. we sincerely appreciate your understanding.

Best regards,

Greatwin 

Thank you for the response, GreatWin Casino. 

Hastlina, could you please advise if the above stated is accurate?

Dear Hastlina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.