The player from Czech Republic has requested withdrawal however, it’s still pending. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, because not much in it I entered in a cashout amount of 200 euros and I waited all week but how I sent it to the bank so we there advice pise you have a pending cashout reqest I do not know if I wait longer or what I do in such a case
Dear Kristyna,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC (Know Your Customer) verification successfully in the past? How many days ago you have submitted a withdrawal? Additionally, could you please forward me a link of the specific bonus that you have redeemed and played? I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela