HomeComplaintsGratorama Casino - Player’s account has been blocked.

Gratorama Casino - Player’s account has been blocked.

Amount: ??

Gratorama Casino
Safety Index:Below average
Submitted: 16 May 2020 | Case closed : 01 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Portugal is experiencing difficulties accessing her account. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

He won't let me into my sister's account. I no longer play neither me nor my sisters

Automatic translation:
Public
Public
3 years ago

Dear Maria,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Do I understand it correctly that your account has been blocked? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

Public
Public
3 years ago

Dear Maria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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