Gratorama Casino - Player did not receive a bonus advertised to them by e-mail.

Good afternoon

I received a message saying I had a surprise bonus, I uploaded it and that's what I received.

In other words, I did not receive any bonuses or money or free games at all.

Hello, Catia.

Thank you very much for submitting your complaint through our website. Could you provide us with the surprise bonus message you have mentioned? You may send it to my email address jozef.k@casino.guru or upload a screenshot in your next message. 

Best regards, Jozef

Hello, Catia.

We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly. 

Best regards, Jozef

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.