The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was closed because the player submitted 2 complaints about the same issue.
Grande Vegas Casino - Withdrawal of player's winnings has been delayed.
Amount: $250
Grande Vegas Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
WITHDRAWAL CONFISCED FOR CONSECUTIVE FREE BONUSES CLAIMED AND GRANTED WITHOUT ANY PROBLEM, ALTHOUGH THERE IS THE CONCRETE POSSIBILITY FOR THE SYSTEM TO DENY THEM AS IS ON 99% OF THE RTG CASINOS.
Automatic translation:
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1 year ago
Dear Nemokid,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your first complaint will remain opened, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.
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