Home Complaints Grand Eagle Casino - Player’s struggling to withdraw their funds.

Grand Eagle Casino - Player’s struggling to withdraw their funds.

Amount: $348

Grand Eagle Casino
Questionable reputation
Submitted: 14 Sep 2021
Case opened Current status

Waiting for player to reply

0d 7h 27m 23s

Case summary

6 days ago

The player from United States is experiencing difficulties withdrawing their winnings due to active bonus balance.

Private
1 week ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
6 days ago

Dear onashir,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your winnings have been cancelled due to an active bonus balance? Have you been advised what was the reason to withhold your funds?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

onashir has 0d 7h 27m 23s to reply