HomeComplaintsGrand Eagle Casino - Player’s struggling to withdraw their funds.

Grand Eagle Casino - Player’s struggling to withdraw their funds.

Amount: $348

Grand Eagle Casino
Safety Index:Below average
Submitted: 14 Sep 2021 | Case closed : 29 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from United States is experiencing difficulties withdrawing their winnings due to active bonus balance. We rejected the complaint because the player didn't respond to our messages and questions.

Private
Private
3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
3 years ago

Dear onashir,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your winnings have been cancelled due to an active bonus balance? Have you been advised what was the reason to withhold your funds?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

Public
Public
3 years ago

Dear onashir,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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