Goldwin Casino - The player struggles to withdraw his money.

I initially requested a withdrawal on 1st March - the casino came back asking for the back of my drivers licence and cancelling the withdrawal request, so I sent this over and resubmitted my withdrawal request.

They then came back to me on 13th March saying I had left my middle name off the withdrawal request and again cancelling my withdrawal. I amended this and resubmitted.

Then on 17th March they got back in touch with me, asking for verification of the bank account that I wanted payment sending to - which I sent across in the form of a bank statement, showing Iban, Bic, Bank Account Number and Sort Code. On 21st March, they contacted me and said that the document was just what I had already sent across and didn't clarify my account number, so I resubmitted the document with all account details highlighted.

I have provided everything. Live Chat staff members refuse to contact the finance team to discuss further and email replies are very few and also very vague.

I don't understand what else they could possibly need and genuinely feel that I am being scammed & will never be sent my funds.

Hello Winidoo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Winidoo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.