Goldwin Casino - The player's withdrawal is delayed.

Amount: €350

Goldwin Casino

Safety Index:Above average Submitted: 29 Oct 2021 | Case closed : 25 Nov 2021

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for almost a week. The complaint was rejected as the player stopped responding.

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kingolsen33

Visitor

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2 years ago

OriginalTranslation

Hello, I've been waiting for my payment since October 24th. I wrote to support but they always give the same answer. Hello Marcel,

Thanks for your email.

All payments are processed with priority, incrementally and in the order received by all users.

Rest assured that your payout will be processed and that you will be notified by email once the audit team has completed the reviews. What can I do there ? MfG Marcel

Automatic translation:

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Nick

Complaint Specialist

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2 years ago

Hello Marcel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldwin Casino. I would like to ask you a few more question before we would move forward.

Is your account verified in the casino? Did you use any deposit or no deposit bonus to accumulate your balance? Is this your first ever withdrawal request?

Please note that we always recommend to player to wait at least 14 days before the money would arrive from the casino, specialy if it's the first ever withdrawal request.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

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