The player's withdrawal is delayed for almost a week. The complaint was rejected as the player stopped responding.
Goldwin Casino - The player's withdrawal is delayed.
Amount: €350
Goldwin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Goldwin Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I've been waiting for my payment since October 24th. I wrote to support but they always give the same answer. Hello Marcel,
Thanks for your email.
All payments are processed with priority, incrementally and in the order received by all users.
Rest assured that your payout will be processed and that you will be notified by email once the audit team has completed the reviews. What can I do there ? MfG Marcel
Automatic translation:
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3 years ago
Hello Marcel,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldwin Casino. I would like to ask you a few more question before we would move forward.
Is your account verified in the casino? Did you use any deposit or no deposit bonus to accumulate your balance? Is this your first ever withdrawal request?
Please note that we always recommend to player to wait at least 14 days before the money would arrive from the casino, specialy if it's the first ever withdrawal request.
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
Public
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3 years ago
Translation
Hello, yes my account is verified. Got 220 free spins with no turnover for € 100. Is my first withdrawal at this casino
Automatic translation:
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3 years ago
Dear Marcel,
Just to clarify, you have received a no deposit bonus? Did you ever make any deposit into the casino? Did the casino ask you to make a deposit?
