The player's verification is delayed for 3 days. The complaint was resolved as the player got verified and received his money.
Goldwin Casino - The player's verification is delayed.
Amount: €900
Goldwin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Goldwin Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello dear Guru team, I paid €20 in this casino and used a bonus that I implemented and wanted to cash out €900. I've been waiting for 3 days for my account to finally be verified and my payout to be processed. I have never experienced anything like it.
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1 year ago
Hello XxX1234,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldwin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello, since December 27th, 2022 the review has been running, I received an email today after 3 days that you want an account statement, I sent it directly and now it's quiet again now the whole thing supposedly takes 3 - 5 working days again, that's not normal
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1 year ago
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Now wanted selfie with ID selfie with bank card front and back and selfie with proof of address something is called data protection selfie from bank card a bit strange and then there are debits from some people everything already experienced something like this is absolutely not serious wanted to close my account now until the verification and payment is complete has been rejected supposedly it does not work with an open payment. I've never experienced something so bad, disrespectful and dubious and I've been playing online for a long time
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1 year ago
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I've been waiting since December 27th. My account just wanted to close a verification because I don't feel like playing there anymore, she says in live chat then your payout will not be processed then you will still be blackmailed
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1 year ago
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Am supposedly now fully verified in the profile is still "pending" payout supposedly takes 5 working days I've been waiting for 3 working days what happened is really terrible this casino
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1 year ago
Hello XxX1234,
As I previously mentioned, it might take up to 14 days. As you are still within this time frame, please let us know until the end of this week if there's been any update in the case.
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1 year ago
Translation
Hello, I've been waiting since January 3rd, 2023 for my payout to be processed. You lose interest and faith. You just don't hear anything. According to goldwin's terms and conditions, payments are processed within a maximum of 5 working days. Tomorrow is working day 5, but I guarantee that they will not process it . I'm now fully verified, such a scam is rarely allowed because every casino without an official license is better!!!!
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1 year ago
Hello XxX1234,
Repeating again, the recommended time frame is 14 days so if the money won't arrive until 17th, we will try to intervene. Until then, I can only recommend to wait.
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1 year ago
Translation
Okay, I understand that's how long I've never had to wait from the time of verification on December 27th, 2022 until the payment was today on January 12th, 2023. I've never had to wait. The casino always puts me off I should wait, that's really ridiculous
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