HomeComplaintsGoldwin Casino - The player's verification is delayed.

Goldwin Casino - The player's verification is delayed.

Amount: €900

Goldwin Casino
Safety Index:Above average
Submitted: 29 Dec 2022 | Resolved : 15 Jan 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's verification is delayed for 3 days. The complaint was resolved as the player got verified and received his money.

Public
Public
1 year ago
Translation

Hello dear Guru team, I paid €20 in this casino and used a bonus that I implemented and wanted to cash out €900. I've been waiting for 3 days for my account to finally be verified and my payout to be processed. I have never experienced anything like it.

Automatic translation:
Public
Public
1 year ago

Hello XxX1234,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago
Translation

Hello, since December 27th, 2022 the review has been running, I received an email today after 3 days that you want an account statement, I sent it directly and now it's quiet again now the whole thing supposedly takes 3 - 5 working days again, that's not normal

Automatic translation:
Public
Public
1 year ago
Translation

Now wanted selfie with ID selfie with bank card front and back and selfie with proof of address something is called data protection selfie from bank card a bit strange and then there are debits from some people everything already experienced something like this is absolutely not serious wanted to close my account now until the verification and payment is complete has been rejected supposedly it does not work with an open payment. I've never experienced something so bad, disrespectful and dubious and I've been playing online for a long time

Automatic translation:
Public
Public
1 year ago
Translation

I've been waiting since December 27th. My account just wanted to close a verification because I don't feel like playing there anymore, she says in live chat then your payout will not be processed then you will still be blackmailed

Automatic translation:
Public
Public
1 year ago
Translation

Am supposedly now fully verified in the profile is still "pending" payout supposedly takes 5 working days I've been waiting for 3 working days what happened is really terrible this casino

Automatic translation:
Public
Public
1 year ago

Hello XxX1234,

As I previously mentioned, it might take up to 14 days. As you are still within this time frame, please let us know until the end of this week if there's been any update in the case.

Public
Public
1 year ago
Translation

Hello, I've been waiting since January 3rd, 2023 for my payout to be processed. You lose interest and faith. You just don't hear anything. According to goldwin's terms and conditions, payments are processed within a maximum of 5 working days. Tomorrow is working day 5, but I guarantee that they will not process it . I'm now fully verified, such a scam is rarely allowed because every casino without an official license is better!!!!

Automatic translation:
Public
Public
1 year ago

Hello XxX1234,

Repeating again, the recommended time frame is 14 days so if the money won't arrive until 17th, we will try to intervene. Until then, I can only recommend to wait.

Public
Public
1 year ago
Translation

Okay, I understand that's how long I've never had to wait from the time of verification on December 27th, 2022 until the payment was today on January 12th, 2023. I've never had to wait. The casino always puts me off I should wait, that's really ridiculous

Automatic translation:
Public
Public
1 year ago
Translation

Complaint can be closed the casino just transferred my 1000€

Automatic translation:
Public
Public
1 year ago

Thank you XxX1234 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news