The player from Germany requested a withdrawal a few days ago, but it’s been pending since. The player confirmed the winnings were received.
Goldwin Casino - Player’s withdrawal has been delayed.
Amount: €990
Goldwin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
The casino verified my documents 4 days ago, keeps me on withdrawal for no apparent reason. Unfortunately, the chat tells you the same stories every day. Other people played with at the same casino have long since received their money. I hope you can help me because I need the money urgently. Thank you and best regards. Eileen
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2 years ago
Dear Neuroleptika,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested the withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina. The whole thing was applied for on Saturday and Sunday night and the documents were also submitted, which were accepted a short time later. Since we have a few people in our circle of friends who paid out for the first time that day and everyone has already received the money, we are starting to worry that we won't get it, especially since the transfer itself will take a few days. LG
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2 years ago
Translation
Money has just been transferred, thank you anyway.
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2 years ago
Awesome news, Neuroleptika. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
