Goldenbet Casino - The player demands refund from an unregistered casino.

Company is not UKGC registered so operated with me, a Uk resident, illegally so i would like my funds back

Dear Ksdylan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldenbet Casino.

I regret to inform you that if your sole reason for seeking a refund of your lost deposits is the absence of a UKGC license at the casino, we are unable to assist you. Holding a UKGC license does not guarantee fair treatment, and we don't help players who ask for a refund purely for reasons of an absence of licensing.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify whether there are any funds left in your casino account?
• Have you completed account verification in the casino?

Looking forward to hearing from you.

Best regards,

Tomas

Helo, in answer to your questions no there are no funds left and yeas I completed account verification which they should have seen im from UK

Thanks for your confirmation.

Please understand we can't penalize casinos for accepting players from any particular country.

Unfortunately, we do not deal with complaints related to licensing regulations and policies. I understand your views, but sadly, we’re not in a position to be able to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce legal rules. 

Please let me know if there are any additional aspects of the issue that weren't mentioned yet, otherwise, I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Ksdylan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.