Goldenbet Casino - Player's win has not been recorded and the withdrawal request has been denied.

user name Ranu0121

Right so here we go

I joined Goldenbet and they are very happy take my deposits. Long story short I won £17000 on a game off monopoly.

when I have just look at my transactions which I have print screened all of them. My win isn’t recorded on there! Wtf?

making me jump throwing hoops to verify kyc telling me they want to see my hand that’s holding the camera in selfie mode ect, what a load of shit!

rejexted my withdrawals aswell. Total scam when it comes to withdrawals. Stay WELL CLEAR of this casino!

Dear hqs48nz7qq,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

In the screenshot you provided us with, there are two wins from Monopoly Live. Unfortunately, none of them is worth £17000. Could you please forward any supporting evidence, such as screenshots or videos from the game, possibly your game history with the exact time of the £17000 win along with any relevant communication to veronika.l@casino.guru?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Could you also confirm if you passed the KYC verification?

Do I understand correctly that your withdrawal request was rejected? If so, could you please specify why?

Looking forward to hearing from you. Thank you in advance for your reply.

Best regards,

Veronika

I have Plenty of evidence

How do I upload the picture as the size is bigger than 5mb

no that’s were the problem was with kyc. Telling me my picture looks like someone else has taken it and I need to show my hand in the picture that I’m using to take the picture, how is that even possible?

You may send me the pictures to veronika.l@casino.guru. I believe the image size should not be a problem in an email attachment.

When undergoing the verification procedure, we recommend the players fully cooperate with the casino and provide all the necessary documents in the required format and quality. Have your documents been accepted, or are they still being rejected by the casino?

Dear hqs48nz7qq,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.