The player from the UK questions fairness of the games in the casino. We closed the complaint due to the player not able to substantiate her suspicions.
Goldenbet Casino - Player's requesting a deposit refund.
Amount: £600
Goldenbet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Goldenbet Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
1 year ago
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1 year ago
they are using illegal copies of well known games which means that it’s rigged RTP. Requested my deposits back and them to close my account but no luck!
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1 year ago
Dear Duffs88,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldenbet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please explain how you determined the games are fake?
Please forward the evidence to my email at tomas@casino.guru alternatively provide your explanation here.
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Dear Duffs88,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
I understand, Duffs88
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
