Goldenbet Casino - Player’s deposit not credited.

I made a deposit of 20 euros; it was taken from my account, but it hasn't been credited yet.

Dear Ajg180,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

As we have checked, everything looks fine from our end. Most probably your payment provider declined the transaction.

Meanwhile, we can offer you to use any other card payment method available on our website. Please try one of them, even if your card is a debit or credit card.

In general, the best solution is to use Crypto payment, it's the best way to deposit funds.

Esto es lo que me dicen pero mi dinero sigue sin llegarme al banco

Dear Ajg180,

What did the payment provider tell you when you contacted them regarding the failed payment?

Dear Ajg180,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.