Goldenbet Casino - Player's account has been permanently closed.

goldenbet.com have blocked my account with a current balance of £400+ with no explanation. I’ve deposited £1000s since joining. When I’ve emailed asking them why my account was blocked they've replied with:

Due to our company’s sole decision, all of your accounts have been closed permanently and can no longer be reopened. The company also reserves the right not to inform the player about the reasons for such actions.

Have a nice day!

Best regards,

what am I supposed to do? I only just received a withdrawal payout today so I don’t understand.

Hello Joelinton7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldenbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi they have allowed me to login to request withdrawal before blocking me again so I will let you know if that settles.

They have let me login to request balance withdrawal before blocking me again. I will let you know if it settles in the next few days.

Hello Joelinton7,

Could you please let us know if there's been any update in your case?

Dear Joelinton7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.