The player from Italy is dissatisfied with the withdrawal process. The player received his withdrawal.
Golden Star Casino - Player’s withdrawal has been delayed.
Amount: €500
Golden Star Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I requested a bank transfer withdrawal, and they keep canceling it. telling me to enter my bank branch first. then the address then again the branch .. and so on. Data that I enter every time when I make the withdrawal request. I contact them in chat and every time they come up with different excuses.
Automatic translation:
Public
Public
2 years ago
Dear billyplay,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. For how long have you been trying to withdraw your winnings? Have you made any successful withdrawals before?
Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hi, in the end they paid me withholding 15 euros from the winnings. Problem solved closed account on that casino. Thanks
Automatic translation:
Public
Public
2 years ago
Awesome news, billyplay. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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