Golden Reels Casino - Player is not satisfied with casino services.

Hi

The amount and or the depositing of money at this casino is not so much the problem..

IT IS THE CUSTOMER SERVICE IN GENERAL AND THE CONSTANT SCAM THAT IS ME DEPOSITING MULTIPLE AMOUNTS ON A CONSTANT BASIS, NEVER ONCE WITHDRAWING, LOOSING FAR MORE THAN WINNING (to which I understand, it is a business and it is a casino) THEN TO TOP IT OFF WHEN IN A LEGIT POSITION WHERE I CANNOT DEPOSIT RECEIVING A FREE NON DEPOSIT BONUS IS LIKE TRYING TO GET BLOOD FROM A STONE...!

A HAPPY CUSTOMER IS A GOOD CUSTOMER

my account/log in name is;

n*************d@gmail.com

Thanks

Dear Allan,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Please, could you provide more details, so I can assist you accordingly? 

Also, please understand, that Casino Guru is an independent service, and the customer support is managed by the casino itself, therefore we don’t have competency to change it.

If there is any additional information, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards, 

Kristina

Dear Allan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.