Hello,
As we already inform the player, his account was closed by us, during several violations of our Terms and Conditions.
We paste bellow the mail that we already sent to the player,
"Hello Mxxxx,
We would like to inform you that our legal department, after an investigation, has determined the violations of our Terms and Conditions below from your side.
1. Duplicate Account
According to our Terms and Conditions, you are prohibited from creating multiple accounts at our casino.
Our anti-fraud system identifies some same parameters on your account for an account registered on our website with the mailing address mxxxxxxxxco@libxxx.it (we add x on the mail for personal date violation)
Furthermore, on 24/08/2024, on our question, if this email address belongs to you, you accept it.
Paragraph 13 specifies that opening any Duplicate Account is an act of Collusion, Cheating, Fraud and Criminal Activity.
Also, paragraph 14.7, where we close Your Account and terminate the Terms of Use under Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms of Use, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise).
2. Gambling Addiction – Self-exclusion
Except from the above, after investigation, we have reasonable suspicion that you are a gambling-addicted person, and you hide it from us.
Paragraph 4 of our Terms and Conditions states that when you open an account, you warrant that
"You have not been excluded from gambling".
Also, upon registration and/or sign-up, you confirm that "you have not self-excluded from any gambling website in the past 12 months" and we strictly believe that your acceptance of this was not in good faith.
The investigation is still ongoing because we strictly believe that your acts are and your behavior is to try to cheat and/or fraud online casinos.
We strictly believe that you sign up for online casinos and use unfair tactics and/or with the purpose of blackmailing them to win money and/or to ask for your money back if you lose.
We are sending you this e-mail without prejudice to all our legal rights against you for acts of deception and/or threats and/or public defamation"
After this mail the player as we noticed, he create complaint here, he continues to threat us threw Casino Guru Forum and he state also a complaint against us to our regulator (CEG).
We answer to CEG, we provided the necessary information about the player and his behavior and we are awaiting their answer and how we should proceed with that case.
Furthermore, our legal department, continues an investigation against the player for further violations of our Terms and Conditions.
As we mentioned to the player we will keep protecting all our legal rights and we are ready to take any action will be necessary according to the laws and to protect our reputation.
We are also been ready to provide you with any other evidence you need for that case.
Thank you.
Hello,
As we already inform the player, his account was closed by us, during several violations of our Terms and Conditions.
We paste bellow the mail that we already sent to the player,
"Hello Mxxxx,
We would like to inform you that our legal department, after an investigation, has determined the violations of our Terms and Conditions below from your side.
1. Duplicate Account
According to our Terms and Conditions, you are prohibited from creating multiple accounts at our casino.
Our anti-fraud system identifies some same parameters on your account for an account registered on our website with the mailing address mxxxxxxxxco@libxxx.it (we add x on the mail for personal date violation)
Furthermore, on 24/08/2024, on our question, if this email address belongs to you, you accept it.
Paragraph 13 specifies that opening any Duplicate Account is an act of Collusion, Cheating, Fraud and Criminal Activity.
Also, paragraph 14.7, where we close Your Account and terminate the Terms of Use under Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms of Use, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise).
2. Gambling Addiction – Self-exclusion
Except from the above, after investigation, we have reasonable suspicion that you are a gambling-addicted person, and you hide it from us.
Paragraph 4 of our Terms and Conditions states that when you open an account, you warrant that
"You have not been excluded from gambling".
Also, upon registration and/or sign-up, you confirm that "you have not self-excluded from any gambling website in the past 12 months" and we strictly believe that your acceptance of this was not in good faith.
The investigation is still ongoing because we strictly believe that your acts are and your behavior is to try to cheat and/or fraud online casinos.
We strictly believe that you sign up for online casinos and use unfair tactics and/or with the purpose of blackmailing them to win money and/or to ask for your money back if you lose.
We are sending you this e-mail without prejudice to all our legal rights against you for acts of deception and/or threats and/or public defamation"
After this mail the player as we noticed, he create complaint here, he continues to threat us threw Casino Guru Forum and he state also a complaint against us to our regulator (CEG).
We answer to CEG, we provided the necessary information about the player and his behavior and we are awaiting their answer and how we should proceed with that case.
Furthermore, our legal department, continues an investigation against the player for further violations of our Terms and Conditions.
As we mentioned to the player we will keep protecting all our legal rights and we are ready to take any action will be necessary according to the laws and to protect our reputation.
We are also been ready to provide you with any other evidence you need for that case.
Thank you.