Goat Spins Casino - Player's withdrawal is delayed due to changed bonus terms.

Hi I used a deposit bonus code "goatboost" at the time of redeeming the bonus. It said no-max cashout in the terms of the bonus. However when I completed the wagering requirements, 5,256.78 was deducted from my balance. They have since changed the bonus terms but I have screenshots of it saying it was a no-max cashout bonus when I used it. So they only let me cashout 40x my deposit when it should be unlimited cashout. They also have not responded to any of my emails about this issue.

Dear montanagarcia1033,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Your bonus history shows you activated a bonus code "GOATBOOST". However, your proof that the bonus had no maximum cashout shows a bonus activated with a different bonus code ("GOAT50"). Could you please clarify?

Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes,Goatboost is the terms shown in the picture. Goat50 is just free spins after using Goatboost so Goat50 has nothing to do with the terms shown in the picture.