The player from Sweden faced delays in withdrawing her winnings, with a request for 1500kr made on October 24 that had not yet been processed. She was also waiting for six other withdrawals and was concerned about the status due to reported technical problems. The issue was resolved as the withdrawal of 1500kr was marked successful, although the funds had not yet reached her bank account. The Complaints Team noted the resolution and kept the complaint open until confirmation of the funds' arrival. Unfortunately, the player didn't provide any updates, therefore the complaint was rejected.
GGBet Casino - Player’s withdrawal is delayed.
Amount: 1,500 kr
GGBet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 week ago
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1 month ago
Dear Isas1234,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 month ago
Translation
Hi, thank you for taking up my matter.
I fully understand that it can take time, and respect this. On the other hand, I'm doubtful as I've never had a problem with withdrawals before, and last made a withdrawal on October 21st that was processed quickly. It is when I won a larger sum that there were immediate delays with my withdrawal.
I am verified and have used my own money, no bonuses.
then I'll wait and update here.
with kind regards.
Automatic translation:
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1 month ago
Thank you for your reply, Isas1234. I understand your point, but I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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1 month ago
Translation
An update, two of my withdrawals have now changed status to "in progress" and the other to "successful". A total of SEK 8,000. I am very hopeful to dare to believe that I will get my winnings even though it has taken time…
I will send another update when these reach my bank account. However, I want to keep the matter open until I receive the withdrawal of SEK 1,500 which is delayed and which has not yet been handled since October 24.
Thanks once again.
Please,
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1 month ago
Update: Resolved
As of today, the withdrawal request of 1500 SEK has changed status to successful! 👍🏼 the money hasn't reached my bank account yet, but I’m confident that it will.
Thank you.
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1 month ago
Thank you very much for the update. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
