HomeComplaintsGGBet Casino - Player’s withdrawal has been delayed.

GGBet Casino - Player’s withdrawal has been delayed.

Amount: €25

GGBet Casino
Safety Index:High
Submitted: 19 Dec 2022 | Resolved : 06 Jan 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from India has not received her withdrawal. Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint. The player later reopened the complaint and confirmed he received his winnings.

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1 year ago

I withdraw 25€ form gg bet 10 days ago but first said that withdraw was given on next day of withdraw place date but when i chat next day they said sometime withdrawal takes 72 hours. but when i chat after 72 hours they said there is a technical error in withdraw it take more time but they doesn't said time frame when i go to chat after 6 days they said your withdrawal is in pending and you have to wait or cancel withdraw to place another withdrawal request I asked them that if I doesn't cancel my withdraw how much time it takes they said they doesn't know about time frame. So i cancelled my withdraw and placed another request on 15/12/2022 but that happens again and they said me the same thing . please help

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1 year ago

Dear ragav2119, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Moreover, I would recommend that you do not cancel your withdrawal request again as it can lead to further delays.

Thank you for your understanding.

Best regards, 

Kristina

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1 year ago

Hello,


The withdrawal was approved by the Casino at 15.12.2022 02:56:16 (UTC) and is now being processed by the payment provider.


Kind regards

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1 year ago

Dear ragav2119,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

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1 year ago

ragav2119 later reopened the complaint and confirmed he received his winnings. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

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