The player from Germany is criticizing the withdrawal policy. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
GGBet Casino - Player’s withdrawal has been delayed.
Amount: €500
GGBet Casino
Safety Index:LowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I won an amount of €500 in the casino, which I wanted to pay out immediately on November 6th, 2022. But since the documents request came to verify me, my payout was canceled without approval.
I finally made it on November 8th, 2022 that my documents were approved within seconds.
Now my payout was on PROCESSING since November 8th, 2022, which I find very unfair, since I already applied for it on November 6th, 2022.
Perhaps they had the suspicion that I would gamble away my winnings again.
I am in contact with the customer service every day that they are finally transferring my payment. Unfortunately, you always get the same answer, "Your transaction is currently being processed, that's been 3 days (actually 5 days from my application)
I just want my money, 500€ transferred and then this case is done. The casino always has new excuses.
Automatic translation:
Public
Public
1 year ago
Dear August,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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