The player from Germany is experiencing difficulties withdrawing his funds due to a limited availability of payment methods. Player’s complaint has been resolved successfully.
GGBet Casino - Player’s struggling to withdraw his winnings.
Amount: €200
GGBet Casino
Safety Index:HighSafety Index
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8.8
GGBet Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Hallo. Das Casino verweigert die Auszahlung. Es wird jedesmal die Auszahlung storniert. Es gibt gar kein Grund? Alle Kriterien wurden erfüllt. Einzigste Antwort die man erhält ist folgende!
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Dear customer!
At the moment there is no need in verifying your identity. The identity confirmation request is sent to your account's email by the Administration's decision upon need. The files you've sent we see, but as the verification is not needed at the moment they will not be transferred anywhere for the procedure.
As for your withdrawals - as we see your first withdrawal today in amount of 125.00 EUR was cancelled as the account's balance got below the withdrawn amount. The 150.00 EUR withdrawals which you attempted to conduct later were cancelled during processing for technical reasons which are being investigated at the moment. We kindly ask you to repeat payment using a different payment method or to try this same method, but later today - most likely all issues will be fixed within half a day.
Best regards, Roman
GG.bet Support Team
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Das Problem besteht weiterhin 10 x Mal wurde bisher die Auszahlung wieder storniert? Warum? Noch nie erlebt bei keinem Casino! Helft mir bitte in dem Fall. Danke
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3 years ago
Dear Marcel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you been offered any alternative payment method to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Good day,
the casino wants to collect data. I don't know any casino in Europe that needs so much data! I have already submitted the following data for verification!
- Copy of the identity card (front-back)
- Copy of the identity card (front and back) incl. Selfie as I hold the ID in my hand
- Copy of the transaction from my bank 2x
- Copy of my bank card front and back (What is bullshit, I did not pay in with a credit card with Klarna) Bank card therefore complete nonsense
- Copy of my bank card front and back including a selfie as I hold the card in my hand!
I have never seen it at a casino in Europe. Cashed out at 30+ casinos. I forwarded the whole of the EU data protection officer because of a violation of data protection here in the case. Informed my lawyers. If necessary, I will file a criminal complaint or file a lawsuit for damages and breach of data protection regulations. In addition, data must be sent unsecurely via e-mail! This concerns an amount of 150 euros not 10,000 euros.
It is held out over and over again! This shows how the casino tries not to pay out every penny.
You should downgrade the casino or with the notice it requires countless data to request a payout, no matter what amount. that scares off most of the people. Rightly so!
The answer is always that!
Dear customer,
You have previously contacted us regarding the verification of your account and informed us that you have used Klarna Sofort to make deposits on your gaming account.
Please clarify whether you have linked your bank account or your bank card directly to Klarna Sofort.
You have also tried to withdraw funds from your account using BankTransfers.
Please clarify whether you entered your card or IBAN when you tried to pay out.
As for data protection, please rest assured that it is 100% secure. Further details on data storage and data processing can be found here https://gg.bet/de/privacy-policy.
With best regards
GG.bet customer service
Automatic translation:
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3 years ago
Translation
The next e-mail despite sending the complete documents 5x with 10 copies! Do I have to say something else?
Dear customer,
To complete your identification process, please re-create the following photos according to our comments:
1) Photo or scanned image of your ID and the front of the bank card you are using.
2) Photo of your document (the document must be open) and your bank card in your hands near your face.
Please do not change the subject of this email and send the photos as an attachment in the reply to this email. You will receive a response by email within three days. We thank you for your patience and cooperation.
Sincerely, Joseph
GG.bet customer service
Automatic translation:
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3 years ago
Translation
The next email 12:45 p.m. !. I have now sent another 12 files and attachments with selfies from each page + copies! That is the answer! I did everything
We're talking about 150 euros !!!!!!!
So sorry this is a cheat casino of the worst kind! Only helps criminal charges for deliberate fraud and violation of data protection! 12 different pictures of me on my ID, my card is not enough? Wow without words!
Dear customer,
To complete your identification process, please re-create the following photos according to our comments:
1) Photo or scanned image of your ID and the front of the bank card you are using.
2) Photo of your document (the document must be open) and your bank card in your hands near your face.
Please do not change the subject of this email and send the photos as an attachment in the reply to this email. You will receive a response by email within three days. We thank you for your patience and cooperation.
Sincerely, Joseph
GG.bet customer service
Automatic translation:
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3 years ago
Translation
The next email. I only sent 12 files with all the necessary documents! The whole thing is very amusing, as the attempt is still made to prevent any payout. No casino is really one!
Dear Customer,
Verification has not yet been completed successfully because you have not provided the photos like it was requested.
First of all, you should provide us only with 2 photos:
1) Photo of your identification document with your bank card in one photo.
2) Photo of your identification document with your bank card near your face in one photo as well.
Best regards, Stephan
GG.bet support team
Automatic translation:
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3 years ago
Translation
I sent a total of 17 pictures to the casino including a copy of the transaction. A total of 21 emails! Why? so that everyone here sees and notices what kind of fraudsters are at work there, as they try to embezzle the money I am standing up to by any means! Can you tell me which casino requires 17 images including transactions? Which one
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3 years ago
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The money was transferred with pressure, so it can be closed!
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Marcel, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
