The player from Chile reports that GGbet has blocked and suspended his account, claiming 'multiple accounts' as the reason, despite him only having one account. He feels this is an invented excuse and wants his winnings released.
GGBet Casino - Player's account has been closed due to a multiple-account issue.
Amount: $95,000 CLP
GGBet Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 13h 6m 17s
Case summary
10 hours ago
Public
Public
1 week ago
Translation
GGbet blocked and suspended my account for no apparent reason, citing "multiple accounts" as the issue. This makes no sense since I have only ever created a single account on the site. They banned me without cause and reason, invented an excuse, and locked my money on their platform.
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1 week ago
Dear rawlboi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
Could you please advise if you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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1 week ago
Translation
- No, it is a single account in the home, regarding the account it has been active for approximately 2 years, I have never had any problems until now, what is important to mention is that a few days ago I won a considerable sum betting on esports at ggbet, it gives me to understand that the page does not give you problems until you actually win money within it.
- Yes, the account had been KYC verified over a year ago, I never had any issues in that regard.
- The money currently in the account does not consider bonuses or anything like that, it was a deposit I made after having won on the page and the account was blocked.
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6 days ago
Translation
I managed to get this image in the email more or less associated with the date since I had my account verified, at the same time I found my ID, which is: 37785895.
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10 hours ago
Thank you very much, rawlboi, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Casino Guru is examining the case
