The player from Brazil had his account blocked due to accusations of having multiple accounts. The player denies it, saying his friend used his computer with his account and made the same bets for fun. Since the complaint is related to sports betting, we rejected the complaint.
GGBet Casino - Player’s account got blocked.
Amount: 2,000 R$
GGBet Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Casino blocked my account, saying that I have multiple accounts and that the betting history is the same. But this is normal, a friend logged into my computer with his account and we made the same bets for entertainment. They have the deposit history we made in our accounts proving that we are different people.
Automatic translation:
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1 year ago
Dear vingot,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please advise if you and your friend both have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Have you both deposited with your own payment methods?
How many times has your friend logged into his account on your computer and how many times have you both made the same bets?
What types of games have you played making the same bets?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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1 year ago
Translation
-I had sent all the files for validation, I was just waiting for the check, I can't answer for it.
-According to the website, I used a bonus to invite this friend, but I don't remember that.
-Yes, each one deposited through their own bank account
-About twice and I don't think there were more than 5 equal bets.
-We only made sports bets, I believe in e-sports, which we like very much.
Automatic translation:
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1 year ago
Dear Azael,
Unfortunately, we don't have a branch dealing with sports betting yet, but we can suggest three websites that do:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I hope they will be able to help you with your issue.
Please understand, we wouldn't be able to advise you correctly as we don't have enough insight on sports betting, and we wouldn't be able to judge competently all the pros and cons.
I’m truly sorry we couldn’t be of more help. This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards
Veronika
