HomeComplaintsGGBet Casino - Player has been accused of opening multiple accounts.

GGBet Casino - Player has been accused of opening multiple accounts.

Amount: €4,000

GGBet Casino
Safety Index:High
Submitted: 12 Dec 2021 | Case closed : 31 Dec 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany has been accused of opening multiple accounts. Admittedly, they have logged into their account from a phone owned by another casino player. We rejected the complaint because the player didn't respond to our messages and questions.

Private
Private
2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 years ago

Dear elkedelana70,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

Please understand that if we are supposed to help your friend, they need to contact us on their behalf. We shouldn’t discuss any third-party information with you.

Please advise your friend to submit a new complaint https://casino.guru/complaints/create.


Have you had any funds withheld by the casino?


Thank you in advance for your understanding.

Best regards,

Petronela

Public
Public
2 years ago

Dear elkedelana70,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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