Dear elkedelana70,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.
Please understand that if we are supposed to help your friend, they need to contact us on their behalf. We shouldn’t discuss any third-party information with you.
Please advise your friend to submit a new complaint https://casino.guru/complaints/create.
Have you had any funds withheld by the casino?
Thank you in advance for your understanding.
Best regards,
Petronela
Dear elkedelana70,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.
Please understand that if we are supposed to help your friend, they need to contact us on their behalf. We shouldn’t discuss any third-party information with you.
Please advise your friend to submit a new complaint https://casino.guru/complaints/create.
Have you had any funds withheld by the casino?
Thank you in advance for your understanding.
Best regards,
Petronela