The player from Poland had requested a withdrawal of 2700 PLN on 09.11 and 10.11 but, despite having reached out to the casino's support, the payment was still processing with no substantial progress after two weeks. The player had made a successful withdrawal using the same method in the past. Upon inquiring from the Complaints Team, he was asked for additional information regarding his withdrawal history. However, before the team could further assist, the player confirmed that he had received all his pending withdrawals. The issue was therefore marked as resolved by the Complaints Team.
GGBet Casino - Player faces delayed withdrawal.
Amount: 2,700 zł
GGBet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
GGBet Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Hi,
I withdraw 3 times on 09.11 and 10.11 in total 2700 pln.
I've mailed a few times to support but they always say the same that withdraws are proccesing in payment sections and i should waiting.
But it almost two weeks and nothing is happening.
Could you help me with my problem?
Public
Public
1 year ago
Dear leeso,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 year ago
Dear Kristina,
I've made first withdraw without any problems. Money were on my bank account the next day. I accumulated winning without bonuses.
GGBet never asked me to do KYC verification.
Best regards
Public
Public
1 year ago
Thank you for your reply, leeso. Could you please clarify when exactly you received the last successful withdrawal and how many days it took to be processed? Did you use the same withdrawal method in the past?
What is the current status of your withdrawal request(s)? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Sensitive attachment
Sensitive attachment
1 year ago
Dear Kristina,
The last withdraw was succesed 09.11.2023. Money were on the same or next day on my Revolut account.
I used the same method for next 3 withdraws.
Screenshot:
Public
Public
1 year ago
Hello again,
Today i've got all 3 withrdraws on my account. Case closed.
Thank you for your help!
Public
Public
1 year ago
Dear leeso,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
