The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The issue has been resolved successfully.
GGBet Casino - Player claims that payment has been delayed.
Amount: €1,755
GGBet Casino
Safety Index:LowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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11 months ago
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Good day,
I have a problem with the following casino -> "gg.bet"
I won a large amount there (€1755). I had accepted an email offer, but had my HIT in the RAW cash and did not get into the "wager money". (NONSTICKY bonus offers)
I was overjoyed and immediately tried to pay out the money.
I first had to wager a certain amount, which I had done and then paid out.
Since I have often noticed that the casino only pays out small steps, I have split my payout.
So I created 5 transactions. I will upload this as a screenshot here.
The problem now is that on Wednesday morning I saw that the casino site had declined a withdrawal. I'm in the life support and had asked why that was. They had assured me that it was a system error and that I should make the payment again.
This problem was repeated this morning. I asked again and was assured that it was a system error and that I should pay out again.
I just went back to life support and asked how things are going. The support agent told me that each requested withdrawal can take up to 5 business days.
He also assured me that all transactions are now in order. ( I don't believe in it, I have the suspicion that another attempt will be made to cancel a payment and to declare this as a technical error in order to waste time).
At the same time, I received an email that the maximum amount of a requested withdrawal is €400.
I don't understand what you want to achieve with this, for me it seems as if the casino is now deliberately trying to make me wait here with the hope that I will gamble away the money.
I'm already fully KYC verified and I've made a number of deposits and withdrawals, never had any problems. These weren't as high as this one, mind you (a scam of €400, this came within minutes).
I would ask you to listen to where the problem is supposed to be. I just guess they're trying to stall me. If I can extract this from the last conversation (life support), it will take at least 5 weeks before I can receive my full payout.
However, it can also be seen from the chat history of the casino employee that it was said that withdrawals in the amount of €300-2000 will be processed in 3-5 working days. However, I have split the payout into 5 individual transactions, and I suspect that they will all try to make me wait as long as possible.
I would ask you to support me in this case.
Thanks very much
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11 months ago
Dear littlebiggie95,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
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I will add more attachments to this as the maximum number has been reached.
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11 months ago
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Here is the last conversation with the life support employee Olaf
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11 months ago
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Good day,
payment was again rejected. There was no notice and there was no email about it.
I went into service and was told to wait and it was passed on to the appropriate department.
Best regards
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11 months ago
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I got this email from GG-Bet earlier.
Supposedly everything should now work again and the payouts are no longer canceled.
Let's see what the days bring.
Best regards 
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11 months ago
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Good night everybody,
GG-Bet approved the first transaction tonight. Strangely enough after I wrote that I will contact you. Let's see if you approve the other transactions in the next few days. Thanks very much.
Best regards
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11 months ago
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good day again
The casino approved & made my withdrawal again tonight. I am now hopeful that you will make the rest of the payouts for the day. For your information.
Greetings
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10 months ago
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Good day,
since I thought that the casino is now on the right track, I was once again taught better.
Another payout was made tonight (€205), but it's been "processing" for 2 1/2 days now. When I asked, the live support employee had just assured me that the transaction was now being processed. This could take up to 5 days. I couldn't help their alleged "interference" and have to specifically wait for this transaction. I am still of the opinion that the player is trying to delay the payment for as long as possible so that he ultimately gambles away his money.
greeting
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10 months ago
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Good night,
I just received another payout from GG-Bet.
I went into customer service to ask about the payout, which has been "in process" for 3 days now. The customer service meant that the money had already been paid out and was "processed" by your payment provider. You had no influence on that. If it isn't processed after 5 days, they want me to go back to customer service and check back. I don't think the money is being processed by the "payment provider" but is being rejected again after those 5 days. I suspect here, like the whole action, simply that you want to desecrate time.
Have a nice night.
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10 months ago
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Hello, I just saw that the transaction ID from the 1st sub-post (6 days ago) (screenshots) is visible. Please also put it in confidential (attachments). Preferably all sub-posts (screenshots). Thanks very much
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10 months ago
Thank you for your reply, littlebiggie95. Do I understand correctly that you have already received part of your winnings? Could you please clarify how much money you have left to withdraw?
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10 months ago
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Hello Kristina,
there are still 400€ remaining which are in "processing".
The rest was paid.
GG.Bet thinks that the payment provider is to blame. They would have done anything on their part. (As I understood it).
I do not believe that.
I still suspect that the payment will be canceled after the 5 "working days" (virtually Monday).
The payout in question was paid out at night on June 12th, 2023 (02:00), but only because you canceled the payouts every day before and it was not possible to pay out at all at the beginning.
All payments were already paid out by me on 07.06.2023 (at night). There were always "technical complications".
In support, I am repeatedly told to wait the 5 working days. This is also not understandable for me, since I actually made all withdrawals on June 7th and it is their fault (from the casino / technical complications).
Have a nice day and thanks for everything.
greeting
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10 months ago
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Good day,
I just contacted GG.Bet customer support again. The employee says that "5 working days" have not yet passed, although all payments were made on June 7th, 2023 as written above.
GG.Bet had repeatedly aborted the transactions due to "technical problems".
The customer support agent Mila had told me to wait the "all" day for it and to get back to me tomorrow if it didn't go through to my account.
Greetings
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10 months ago
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Good day,
I received an e-mail last night saying that the last transaction could now be paid out without any problems and that it will be processed as soon as possible.
I will post the screenshot individually below so that the chat history can be seen (maximum 5 screenshots).
The customer support I just chatted with (Sascha) had a completely different opinion. He referred me again to any problems from the payment provider.
That was too stupid for me.
After that I went to support again to write to another support employee.
There I met Sandra.
I was also advised to cancel the transaction and then pay it out again so that the money can go back into my player account and I can then see if I might want to pay it out in a different way.
I think you're getting over the fact that I'm just going to gamble away the money completely and you want to stall me until I do. I don't see that under any circumstances.
It's just not normal what kind of kindergarten the casino pulls out of you.
Would be grateful for an answer and help.
greeting
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10 months ago
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Here is the screenshot of the received email
greeting
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10 months ago
Thank you very much, littlebiggie95, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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10 months ago
Hello there,
Thank you littlebiggie95 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask GGBet Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.
Thank you!
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10 months ago
Translation
Good day,
Thank you Kristina and Peter for your help. I just saw that the payout was canceled by gg.bet.
This had also been agreed with customer support.
I have just requested this payment again.
This appeared on my Mifinity account within 10 minutes.
So I have now received all payouts from the casino.
It's a shame it all had to be so long.
Thank you very much for your support in my case.
greeting
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10 months ago
Dear littlebiggie95,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Peter
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