Getwin Casino - Player has experienced a technical glitch while playing.

Got bonus spins and it went blank tried to reload and it won’t and kn the other 2 game I bought the bonus round and it went blank I email the site but nothing I have screen shot and all

Dear lisakcodner,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Hello I will try to forward I’m not sure how to do all that if you like you can email with help

Here is another problem

Dear lisakcodner,

Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Dear lisakcodner,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have no idea how to get the game history

You could request it from the casino directly. Please contact the casino and indicate the exact time of the incident when forwarding the game history to me. Thank you very much in advance.

No help they don’t answer

Dear lisakcodner,

Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding.