Gate 777 Casino - Player has not received a bonus.

I have played at this casino fairly infrequently. I’ve made deposits and also capitalized on some bonus offers.. I was contacted via email by my VIP host and was offered a 100% risk free deposit. Basically I could make a deposit and if I lost the funds within 24 hours I would get the entire deposit returned.. unfortunately I did lose the deposit and after live chatting and emailing them numerous times all they can say is the matter was escalated and I’ve yet to hear back.. I was given a ticket number that stated I would be contacted within 24 hours and it’s been nearly 24 days and still no word from them.. that’s not how you win over a good depositor such as myself.. I play numerous sites and the moment you are dishonest or don’t follow through on a offer or promise Im done.. I have zero faith in withdrawing a large win if they can’t return an email or measly 25$ deposit..

Dear ElTrappo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever received a similar bonus from this casino?

Could you please forward me the email offer that you received informing you about this bonus? If there is any other relevant communication between you and the casino, please forward it as well. My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your reply, ElTrappo. Could you please also forward me the bonus offer you received via email?

Dear ElTrappo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.