Gamdom Casino - Player is deceived by misleading bonus promotions.

Hello,

I would like to raise a complaint against this casino due to misleading information on their side.

I decided to play in this casino and I read that I can expect cashback for my losses as well as receive bonus coins and redeem the coins.

I noticed that I did not receive any coins nor have I received any cashback. I contacted live chat and they said that this is old information and it is not applicable unless you are a VIP in the casino.

Nowhere did it say that this only applies to the VIPs.

Therefore I am asking for a refund on all of my deposits, because casino is lying about cashback and other bonuses.

Dear Inrel19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers properly informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not. We also don't think the situation you are describing warrants a refund of lost funds.

We sincerely appreciate your understanding of the situation and apologize that we couldn't be of more help.

Best regards,

Tomas

Dear Inrel19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Okay, so what you are basically saying is that it is okay for the casino to write inaccurate information on their website. Got it, if that is the case, then this complaint shall be closed.

I understand this must be frustrating to you, but we cannot penalize the casino for what you are describing, nor compel the casino for a refund.

Rest assured the complaint will stay public, but will be closed as unjustified.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.