The player from Arizona had fulfilled all withdrawal requirements and had been waiting for her withdrawal for six weeks. Despite referrals and multiple attempts to contact the casino, there was a lack of response. Our team had tried to mediate the situation and invited the casino to respond. However, the casino ignored our attempts and failed to reply within the set time frame. As a result, we closed the complaint as 'unresolved', which negatively affected the casino's rating. Unfortunately, the casino was unlicensed, limiting further action.
Gamblemax Casino - Player's withdrawal request ignored by the casino.
Black points: 1,593
Amount: $52,500
Gamblemax Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.3
Gamblemax Casino has a Safety Index of 0.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
10 months ago
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11 months ago
Completed all withdrawal requirements deposited more than once, have 10 friend's sign up using my link they each made a deposit. Get no response via chat or email.
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11 months ago
Dear mcmillanklee,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamblemax Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise when your last conversation with the casino regarding the issue?
- Have you completed account verification in the casino?
Thank you very much in advance for your reply.
Best regards,
Tomas
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11 months ago
Hi Tomas,
I spoke with Janet via chat today, she stopped responding and left the chat after I told her I met all the requirements. My account has been verified by multiple deposits.
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11 months ago
Thank you very much, mcmillanklee, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Gamblemax Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.
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11 months ago
Hello, mcmillanklee!
Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.
I would like to invite the casino to give them a chance to explain their side of the situation.
Thank you!
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11 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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10 months ago
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.
Best regards,
Pavel K
Casino Guru Team
