Gamblemax Casino - Player's withdrawal request ignored by the casino.

Completed all withdrawal requirements deposited more than once, have 10 friend's sign up using my link they each made a deposit. Get no response via chat or email.

Dear mcmillanklee,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamblemax Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise when your last conversation with the casino regarding the issue?
• Have you completed account verification in the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas,

I spoke with Janet via chat today, she stopped responding and left the chat after I told her I met all the requirements. My account has been verified by multiple deposits.

Thank you very much, mcmillanklee, for providing the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Gamblemax Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello, mcmillanklee!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team