Funclub Casino - The player struggles to verify his account.

No problems with other casinos, but this site...They keep asking for verification, bills, drivers license...etc. I emailed tech support many times. They will respond about once a month, with the same response. ( Please verify with current bills, and drivers license. I have sent them so many , they should know everything about me by now, They keep wasting time, simply will not pay out. DO NOT waste your money there.

Hello swarmin1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Funclub Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi Nick. This has been going on for about 5 months now. I have sent current bills and a photo copy of my drivers license, a picture of me holding my license. Everything they have asked for. (About 5 times!) I was getting a lot of calls from this casino, giving offers. I asked an operator about my cashout and he told me to do what I was doing already. He said he would look into it. This was about 2 months ago. I was logging in to see if my money was there so I could at least play it out but no. I used NO bonus so they can not say that I have not met any requirements.

Thank you swarmin1 for all the information provided. I will now forward your complaint to my colleague Michal who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello swarmin1

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help. We would like to invite Funclub Casino to join the conversation.

Dear Funclub Casino,

Can you please provide some information regarding the player's long verification? What other, if any documents are needed to finish the verification and process the withdrawal? 

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear swarmin1

Can you please confirm your casino (player) ID/Login and the email that you've used for registration in the casino?

Swarmin1

madswarmer@yahoo.com

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Swarmin1

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal