Funclub Casino - Player's withdrawal was canceled.

I deposited 100 and played the 40x play through and won 350 on 11/1/21 my husband has his own account so they refuse to pay me. They offered to void my withdrawal. Keep the funds themselves. I’d need to make another 100 deposit of which they’ll give me 300% with a 50x play through and a max cash out of 100 plus a free 100

chip.

just because Mike has his own account. Instead of verifying we are different people they just want to keep the money and make me give them more. What can I do I have pics of the withdrawal request and the chats

Dear Lmehmertz,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Please understand that the vast majority of casinos do not allow players from the same household/IP address to have active accounts, as they may be flagged by the casino's system as duplicates. I might be wrong, but I feel like this is the case here.

Have you both passed the KYC? Could you please indicate whether your husband claimed any bonuses too, please?

Lastly, would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

No my husband deposited and lost but last night he changed his phone number and requested his account be closed and we do t have the same ip because he used his own device. No one told us two different people can’t have to separate accounts.

Have you tried discussing this issue with the casino? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

Dear Lmehmertz,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.