Funclub Casino - Player’s bonus winnings have been voided.

Hallo Casino Guru eam,es ist jetzt das Zweite mal das die mir mein Geld nicht auszahlen wollen,Ich bekoam von denen eine Email das ich 100Freeships bekonmme.Die habe ich dann genommen und gewonnen.Welcome to Funclub,

We appreciate having you here with us. We would like to give you a 100 USD No Deposit Chip to show you how much we appreciate the trust you have given us, using code FAC100 take advantage of it. Keep playing and keep winning with us at Funclub.Jetzt wollen die nicht auszahlen und schrieben mir das...Hello,

We are sorry to inform you that your withdrawal request #18074 got cancelled due to having multiple Free Chips consecutive redeemed without a successful deposit in between, which will void any winnings.

The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, if a Player wants to redeem two free chips in a row, players will not be able to withdraw any winnings generated by playing on said chips

Please contact the account manager for further queries.

We are looking forward to your reply, please contact us via phone or live chat if there are any further questions.

Best Regards,

Casino Support

ES IST UNGLAUB WAS FÜR BETRUGSVEREIN DAS IST....

Dear daenemarker,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general terms and conditions, and this is what I found https://www.funclubcasino.com/rules/?set_lang=en_GB:

"Free Chips cannot be used in succession by the Player. If a player redeems a free chip, regardless if the offer was sent to the Player via the Casino or they redeemed it via Customer Support, they cannot redeem a second Free Chip and be eligible for a withdrawal on that Free Chip’s winnings. It is the sole responsibility of the Player to ensure they are following the Free Chip rules. Withdrawals will be denied at the approval stage with the Payments team if this rule is broken."

Could you please advise if you have redeemed any free promotional offer from this casino previously? Ideally, forward your cashier and bonus histories to petronela.k@casino.guru?

Additionally, I have corrected the disputed amount of €500 as the maximum cashout from any free bonus is €100.

"The Casino will occasionally offer Promotional Coupons as Free Chips. The maximum withdrawal amount for any free chip given is $100. For example if you are given a $100 free chip and request a withdrawal amount of $500, you will only be approved for $100."

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hallo Petronela,beim ersten mal habe ich diesen 300 Dollar Freeship Bonus genutzt,da habe ich dann auch gewonnen.Ich dachte ,und ich glaube es immer noch das den Umsatz erreicht habe und auszahlen kann.Weil es bei den Casinos so üblich ist ,dass man erst auszahlen kann wenn man einzahlt habe ich 59 Dollar per Bitcoin eingezahlt.Das Casino meinte dann das ich Bonusgeld mit Echtgeld vermischt habe und es wurde ALLES storniert,auch meine Einzahlung.Weil ich mich damals auch schon an euch gewendet habe hat das Casino nachdem, ihr mit denen geschrieben haben die mir 100 Dollar Bonusgeld gegeben.

Den Vorletzten Bonus hat das Casino letztes Jahr mir aus angeblicher Kulanz gegeben.Am Freitag habe ich da den Bonus per Mail bekommen.

Jetzt hab ich gar kein Zugriff mehr auf mein Konto....Absolut UNFAIRES Casino.....

We are sorry. funclubcasino.com is not available in your territory.

For more information, you can also contact our customer service by sending an email to support@funclubcasino.com

Dear daenemarker,

Could you please advise when was the last deposit placed? Thank you.

Hallo Petronela,das war letztes Jahr im November.

Was it the deposit that you have placed to verify your payment method?

Ja ich habe per bitcoin eingezahlt

Ich habe dort eingezahlt weil ich glaubte ich kann dann auszahlen.

So last deposit has been placed in November 2020 to verify your payment method. Since then you haven't deposited any funds, hence, no deposit to play was placed, is that right?

Ja genau.

I'm truly sorry, daenemarker, but since you haven't deposited any funds to play since November 2020 when the last deposit has been placed to verify your payment method, we are unable to help you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear daenemarker,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.