Frumzi Casino - Player's withdrawal returned to the casino account.

I requested a withdrawal and waited for a week while receiving no responses to my emails and the live chat only responded with the same automated messages. After one week, the money was found in the casino account instead of my bank. I initiated another withdrawal and they told me it was rejected by my bank. I contacted my bank and they did not reject any transaction. I still don't have my money and I'm trying to communicate with them.

Dear elepth,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Has the casino given you any recommendations on how to proceed to withdraw your winnings?
• Has the casino given you any alternatives on how to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I contacted them and they told me at first that it was my bank's fault. The bank assured me that it was not the case, when they later told me that the withdrawal method was to blame. I chose a different method this time and I'm waiting.

Thanks for the update, elepth.

Was the transaction processed using the alternative payment method already? Has the money reached you, please?

Dear elepth,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.