The player from Finland had won between 100-200€ and closed the account to avoid spending the money. Despite multiple communications with the casino's customer service promising a manual withdrawal, no funds had been transferred for over a month. Recently, the casino's customer service closed the chat when asked about the remaining balance. The issue was resolved as the player confirmed receiving the money and reported no further problems with the casino. We marked the complaint as resolved.
Frumzi Casino - Player’s withdrawal is delayed.
Amount: €150
Frumzi Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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3 months ago
Translation
About a month ago, I deposited money into the casino. I won somewhere between 100-200, but I don't remember the exact amount. I closed my account to avoid spending the money. Now, a month has passed, and I've talked multiple times with the casino's customer service, who keep saying they will process a manual withdrawal, but nothing has shown up. Today, I asked how much money was left in the account, and customer service just closed the chat, and I couldn't get back into live chat.
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3 months ago
Hello Jesu55,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
Hey. The account is not verified with it
it has not been asked or demanded anywhere. Would part of the winnings have been bonus and part raw money if I remember correctly. I last spoke today when the chat was closed in the middle of everything when I asked how much money was in the account.
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3 months ago
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Money received. No more problems with Frumz.
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2 months ago
Dear Jesu55,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
