The player from Greece has a delayed withdrawal since April 7th and wants to file a complaint as the money has not been deposited after 7 business days.
Frumzi Casino - Player's withdrawal is delayed.
Amount: €500
Frumzi Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 9h 52m 27s
Case summary
14 hours ago
Public
Public
1 week ago
Translation
I have not been asked for verification for my profile. I made a withdrawal on 7/4, 7 business days have passed and the money has not been deposited. I want to make a complaint.
Automatic translation:
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1 week ago
Dear alekakis3234,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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1 week ago
Translation
I have not been asked for account authentication at the casino. I hope you won't delay me on this later either
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6 days ago
Could you please share any updates regarding your withdrawal?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
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5 days ago
Translation
The answer from the chat is that due to the load of withdrawals, my withdrawal is in order of priority. We have reached day 13 and no withdrawal has taken place. I send every day and they reply the same. That my withdrawal is in the last stage in the financial department
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5 days ago
Translation
There is no email notification from the casino about the withdrawal.
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alekakis3234 has 6d 9h 52m 27s to reply
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