Frumzi Casino - Player’s withdrawal from casino has been delayed.

I have been waiting since June the 12th for my withdrawal! Took over a week to tell me I need to verify my account even though I made a withdrawal earlier this year & it was instant! Uploaded all documents they wanted but it took days and weeks for them to approve most but last document they kept rejecting but no body would tell me why! Live chat couldn't and continuously kept saying I should have received an email....but never received any emails from them what so ever! I sent plenty and they can't even reply! Just absolutely scamming casino! I have all the screenshots of conversations should I upload them?

Dear Monique0099,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please list which documents you submitted and which documents are awaiting approval?
• Have you accumulated your winnings with the help of a bonus?
• Feel free to upload supporting screenshots here or send them to my email at tomas@casino.guru you can send the conversation to my email as well.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Monique0099, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Will do

Have you received your withdrawal? May we consider the issue resolved?

Yes finally received it 6 weeks later

Dear Monique0099,

I'm glad to hear that you received your payout. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru