Freshbet Casino - Player's withdrawal is delayed due to betting requirements.

Hello!

I´´ve made a deposit and when I tried to bet, then I received a message that i need to put at least 5 games in the bet with at least 1.3 odd and when I try this then the max amount per bet is very limited (around 100 compared to the 1000 I´´ve deposited).

I´ve tried to withdraw my money but now they say this is a requirement.

Can you please help me to either remove the requirement of min 5 bets or just get my money back?

Thank you!

Dear sebasta,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. All regulated casinos require players to wager real money deposits. This is one of the standard AML (anti-money laundering) rules. The deposit wagering requirements are usually 3-10x the value of the last deposit, and it isn't anything unfair.

• Did the casino inform you that these are the deposit wagering requirements or do you see it somewhere in your casino account?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear sebasta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Kristina!

I´ve sent you an email on the 17th August. I´ve just resent it.

I´m very ok to comply with the wagering requirement of playing 3-10x the value of the deposit.

I´ve deposited money to play in the website and try to win money.

However the problem is that they are making it almost impossible to win when they request to bet a minimum of 5 games (multiple bet) with a minimum odd of 1.3. The probability that I will lose is very high and they know it.

This requirement of bet a minimum of 5 games with a minimum odd of 1.3 wasn´t anywhere neither in the website nor when I´ve made the deposit.

I just only saw it when I was trying to make a simple bet.

Thank you!

Do I understand correctly based on your other complaint that you focus on sports betting?

yes, that is correct

I am afraid that like in the other complaint, we are unable to assist here. I sent you the list of websites that offer help to players focusing on sports betting, and I hope they will assist you.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.