The player from Germany complains about an uncertain issue related to Free Spins. We rejected the complaint because the player didn't respond to our messages and questions.
Frank Casino - Player is experiencing an undefined problem.
Amount: €10
Frank Casino
Safety Index:Below averageSafety Index
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5.0
Frank Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I have deposited € 10 several times on Fs and received nothing, even after questions I received nothing. Minimum bet € 5. In the end it costs 10 € and you should deposit 50 €. A bit suspicious and strange. My last deposit was also downplayed. There is no money back either.
Automatic translation:
Public
Public
3 years ago
Dear Diana1323,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information and the name, ideally the URL of the casino. Could you please elaborate? Do I understand correctly that you have been trying to purchase Free Spins but were unsuccessful?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
