Snatch Casino - general discussion (page 8)

Hello, this is what you called a poor admin 😀.

Seriously, you're quite far from how things work on the forum. We are not in touch with any casinos.

As long as user reviews are shown, especially the bad ones, who is saying all is wonderful in Snatch?

Anyway, are you aware of other people with troubles in any casino? Send them our way, no complaint means no change in the safety index. Yet again, rejected complaint also means the score stands the same. It would be really unprofessional to change the score based on the unjustified complaint, wouldn't it?

Look, I know you're disappointed, but sometimes, the casino is right. You have been given the explanation.

I'm sorry. Try to move on if possible.

You were given a lot of evidence and I’m not the only one, to be honest, I don’t give a damn about this casino, I don’t go there, I just looked at the local admins and for myself I realized that it makes no sense for you to file any complaint, you will still be on the side of the casino . All the best, keep working for the casino 👍 and we will manage somehow)

I'm sorry, there is a huge difference between what you think and what has happened.

I believe I made myself pretty clear, so I thank you for your enlightenment on the subject. One complaint was submitted and closed as rejected. If this is enough for you to jump to such a conclusion - be my guest.

Just stop poisoning this forum, go somewhere else find a place where this situation would end differently - based on your evidence, as you usually love to add. There is literally nothing else I can say, well, I'm done trying.

I wish you a sunny day! 😉

I completed the verification process on their website the first thing I did. I got it approved, which is also visible when logging in. I made an attempt to withdraw (198 euros) and after a few days was informed that another document needed to be filled in. They attached a document that my bank must fill in or similar to this document. I have provided them with similar documents showing the relevant information but they require this particular document and it is not available to me. I point this out in chat support but they refer to email support and there I get the same answer over and over again. They are really not willing to solve this. I know which documents are relevant to request from many years of experience playing at different casinos. I have waited for a month now.

Hi, in this case I recommend you to file a complaint at this link: https://se.casino.guru/klagomal 

I think that a month is a long time to resolve a similar situation and since the casino writes you the same thing over and over again and gives you no alternative how you can submit the document, this is the best solution. However, I have seen similar cases solved in the past, such as this one: https://casino.guru/snatch-casino-player-s-account-verification-is-problematic so I hope your case will turn out the same way.

If you get any relevant answer, or if you manage to verify yourself, can you let us know? 

Thanks Jaro. I will do so. For sure, I will let you know. // Best Regards

Thank you and I hope that everything will be sorted out soon. Fingers crossed. ☘️🤞

Does anyone else have the problem of not being able to access the Snatch website?

It worked now for me, but it was messed up yesterday. https://snatchcasino.com/en

it doesn't work for me...

Saw your post regarding Snatch Casino. I have exactly the same problem.

Hey. First of all, thank you for giving me feedback. Then my fears slowly seem to be correcting

confirm. Got another email from Snatch today with an offer that also says:

Snatch recently paid out 137,500 euros to a player. Naaaja. I'm still waiting for a reaction from Snatch. I hope you're luckier than I have been so far. If I don't get all of my 700 euros, then this casino is complete for me done and I will never deposit there again.

Thank you again

Snatch is another and Pulp, the ridiculous thing is with their intense marketing techniques emails and texts and sign up bonus offers if they ran their casinos legitimately they would probably make more money than they do ripping people off.

I see it the same way because they would make money permanently. As only one-time from individual players

Hi, I have moved the posts under the specific casino you are writing about. Also I tried that site and I had no problem getting to the page. 

Unfortunately, I see that you have the same problem as player Dino13. Did you try to write to support what could be the problem and why is it happening ? Do you have any pending withdrawals in the casino ? 

Anyway, I also noticed that you have already filed a complaint about this problem, so I wonder where it will go in your case. 

If you have any new information or if you manage to get on the page, would you let us know ?  

Hey. It's certainly not nice to get an email like that when you are waiting for the casino to pay you out. It would also be nice if the casino communicated and you knew where you stand.

Anyway, I also saw that you've already managed to file a complaint and I'm curious how the whole case will be resolved. Maybe I can calm you down a bit, because I found the same situation that was solved a while ago. Here is a link to a complaint from another player who had the same experience: https://casino.guru/snatch-casino-player-is-unable-to-access-the-casino

I hope that, as in this case, your situation will be resolved without any problems and you will get to the site and be able to withdraw your money. If you have any new information, please update us.

For now, good luck.

Hm, I see you obviously don't have a very good experience with this casino either. Casino marketing techniques will probably be your nightmare for a while, since you're probably getting a lot of offers. 

As far as money making is concerned, you are probably right and I have nothing more to add. 

Do you want another player who feels cheated?? I

horrible experience, in fact casino guru stopped being part of my research to understand the casino's evaluation.. just thinking that I referred people to this casino..

You sound angry, but as far as I can tell, you also forgot to mention anything specifically.

No details, no complaints. Could you at least help me understand your concern?

I mean, what do you expect me to say if I have no clue what has possibly happened to you?

As for the recommendation, I would, for instance, recommend a certain casino after acquiring my personal experiences in the first place. I'm sorry you do things differently 🙁.

Leave it alone.. I'm not going to be poorer for 20 euros, the point here is that it's not possible for a casino to demand such documentation to withdraw a measly 200 euros.. I'm tired, I prefer to play and forget about this shitty casino!! Now you should be more honest with your evaluations and not only deify those who pay you to do so