Snatch Casino - general discussion

If you want to discuss anything related to Snatch Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I claimed the 200 percent bonus and won 1800 euros now I'm waiting 32 hours for my payout. In the live chat I was told that the payout via skrill takes from 1 hour to 24 hours. still nothing arrived and then I was referred to an email there I sent around 20 mail. The finance side work 9 hours a day, so I should get my money tomorrow if they have finally completed my application in 27 hours. It feels like a scam casino. Solcasino has always paid me my money instantly. I never had to wait as long as at this casino

Hello,

just to be sure, has your account been fully verified, please? I would give the casino at least a few working days, though.

The casino has a very good reputation, and I would not call it a "scam" so early, it's most likely a matter of time if you have met all requirements.

Unable to withdraw from the casino. Account was verified prior to playing after a withdraw request verification started again. When asking chat for help always refer to an email I didn't receive asking for more documents. I have sent all documents waiting 8 days no I don't unberstand guru rating system

Well, I understand that it must be truly a horror, but still, the chat operator is usually not responsible for the KYC, so I can understand the answer. What makes me worried is that you have not received the email, don't want to bother you further, I'm sure that you have checked your email spam folder, promotions, bin, trash, and so on, right?

I'd try to use the same email as you did for sending those documents.

Mabe the casino is still checking your documents, anyway, we allow casinos 14 full days to complete the KYC and send the winnings.

Sometimes the casinos simply need more time to go through all of the accounts and players, if the situation keeps the same even after 14 days, the best step would be to submit a complaint.

Sorry, I can provide a better option at the moment.

Case sorted thanks

I'm happy for you, thanks for the information!

So the casino pays out the winnings and the procedure took approx. 10 days. Well, could be better.

Hello everyone, regarding this casino, they still can't solve the issue of not honestly withdrawing funds from the account after wagering the bonus, most of all I don't understand why these scammers have such a rating? Read the reviews there are only solid minuses and negative statements.

Hello, we calculated the score as explained here.

Have you been mistreated by the casino? Would be nice to share what has happened to you in full. We may be even able to help you.

Hi, I have already filed a complaint, Nick understands the situation and we are waiting for a response from the casino, although it has been 3 weeks) so as for the conclusions and other things, you can judge even the fact that this casino responds even here just very slowly. I understand that the money will not be returned, but I want them to have a rating as low as possible or even get blacklisted, since they are not even and will deceive players in any case, in reviews more than 90% of some negative statements that the casino cheats, writes off money from the players' account, cancel the conclusions, it is simply impossible to delay verification for a long time. And you want to say that they are a good casino?

I'm sorry I missed your complaint.

Well, we take such information very seriously - if you can prove all that you stated, kindly do so. Preferably by using this email: data@casino.guru. We will change the rating accordingly, if necessary, that's what we do also with complaints. Unfair casinos are awarded black points, this can affect the rating based on the severity of the issue.

Kindly understand that we can't do that without solid proof, so we appreciate every cooperation with players. 👍

I asked withdrawal with verification done before start playing and they don’t respond to emails not even to tell me where we are now.The live chat says that it the procedure.4 days in this situation. Withdraw amount (1000€)

Anastasi eimai stin idia katastasi ti egine telika sta dwsane?

Kindly check your complaint and respond.

I'll just mention that we allow casinos 14 full days to verify the player's account and proceed with the withdrawal. Hoping the casino starts to cooperate with you soon. 🤞

Hi, why are you so fiercely defending this casino? Don't you see the reviews? 90+% solid negativity and deception from the casino and yes, this is a scam of pure water, they use any way not to pay money, starting with the substitution of mustaches in the rules ending with delays in weeks.

Hello,

kindly note that we can't just change the casino rating every time any player post any accusations, but we always care to inspect every proof players can provide us with to make sure that the rating is accurate. I'm not defending the casino, I asked you to send us proofs we can go through. Can you do that, please?

"Well, we take such information very seriously - if you can prove all that you stated, kindly do so. Preferably by using this email: data@casino.guru. We will change the rating accordingly, if necessary, that's what we do also with complaints. Unfair casinos are awarded black points, this can affect the rating based on the severity of the issue.

Kindly understand that we can't do that without solid proof, so we appreciate every cooperation with players. 👍"

Your complaint is running, if Nick finds that the casino acted unfairly that he will decide the outcome.

Read more about the consequences here.

Furthermore, the user review rating is separated from the casino's ratings simply because we can't investigate every review and make sure that provided pieces of information are true - as we can do with complaints, for instance.

Does it sound better to you, now? 🙂

hi, I completely agree with you and I certainly sent all the evidence that I had, the most interesting thing is that not a single letter came from them and I'm not the only one saying this, immediately suggests that the player could not collect evidence. Personally, I want this casino to disappear altogether, because with such rules and policies, there is simply no real way to win and get a win.

Hi there,

according to the complaint timer, seems like we can expect an update soon. I'm personally eager to see the casino's explanation.

hello, you see, the timer for the answer from the casino is being extended for the umpteenth time, and the answer is so Internet from them) this says a lot about the fact that this casino in no way can be highly rated, as they simply ignore you and the players.

Hi there,

this is a standard procedure, although I agree that the casino with such a reputation should respond or provide an explanation another way if not via the complaint.

I guess that from now on we should wait again, sadly I have nothing more to add at this point.