Snatch Casino - general discussion (page 43)

I don't think anyone is questioning whether you received that email in 2024. The issue is that the email confirms your account was verified at that time, not that the casino permanently waived its right to request additional verification in the future.

If your complaint is that the current KYC request is excessive, unreasonable, or being used to delay payment, that's a valid point to discuss and evaluate on its own merits.

However, the screenshot itself doesn't prove that no further verification could ever be requested again several years later.

As for the image removal, it wasn't about protecting the casino. It was about protecting your personal information. We moderators routinely remove screenshots containing full names and account-related details regardless of who is right or wrong in the dispute.

Hello

I signed up on the platform and made deposits using only Pix. On every occasion, the payments were processed immediately, with the money credited to my casino account without any delay.

Throughout my time using the platform, I deposited approximately R$600.00 to R$700.00 and played the slots without using any type of bonus. While playing, I reached a balance of R$ 1,500.00 and requested a withdrawal via Pix, correctly providing all the required information.

When I contacted support via chat, I was informed that the processing time would be 24 to 72 hours. I waited for the specified period, but after it expired, I was surprised to find that the withdrawal had been canceled and the funds returned to my account within the platform itself.

I contacted customer support again to understand the reason for the cancellation, but I did not receive a clear and objective explanation.

I find this situation quite frustrating, as all my deposits were processed immediately, while the requested withdrawal was not completed within the stated timeframe.

In light of this, I request a clear explanation for the cancellation and the processing of the withdrawal in the amount of R$ 1,500.00.

I look forward to hearing back from you with clarification on what happened and a resolution to this situation.

lucas.braun

Hello,

to sum it up, withdrawal despite being made through the same method as previous deposits was cancelled; you had to ask for the explanation but seemed to receive none or disatisfactory information. I understand the situation is frustrating. Do I assume correctly that the account has been fully verified? In any case, I would expect resolution from the casino too. Please let me know when you have news, ok?

Don't waste anymore money i have put in small deposit and withdraw 0 compared with other casinos.

Is VPN really not allowed here? Another big gambling website states that it is VPN friendly.

The only thing I see in the terms against VPN usage is:

"9.9. The Marathon is intended for recreational users. Any attempt to exploit mechanics (including but not limited to multi-accounting, collusion, or use of VPN/technical masking to bypass restrictions) may result in forfeiture of Keys and rewards, account closure, and/or voided play at the Company's discretion."

Based on the information in our system, VPN use should be prohibited at this casino.

I would not rely solely on the casino’s terms, as VPNs are prohibited by most casinos. Before using one, I would always contact the casino via live chat or email and ask whether it is allowed, ideally keeping a record of their response. Otherwise, it could cause problems later.

Of course, the casino should also clearly state its VPN policy in its terms, regardless of whether VPN use is permitted or prohibited. In the future, however, it is always better to ask beforehand than to use a VPN and discover later that it is not allowed.