Snatch Casino - general discussion (page 42)

So, you were able to withdraw it, right?

Great. Let us know if you get it all good, please.

Hello members and Casinoguru staff!

I was extremely lucky and won 30000€ (no bonus attached) and now waiting to get verified. I’m just a bit worried after reading this posts. Have anyone else been able to withdraw this much?

Best regards,

JnTeNN

Could you tell us at which casino did you play, actually?

Is your account already fully verified? How long have you been waiting?

How is this rated 9.8/10 on CasinoGuru?



Why does your site keep this brand rated so highly while refusing negative reviews from real user experiences?

I wrote a review three weeks ago and it is still pending. This site is one of the worst. Check Google reviews and other sites like CasinoGuru, and you’ll see that Goodwin N.V. casinos have terrible ratings. They scammed me, and they’ve scammed many other people. Why do you still list them here as a top-rated brand? A trustworthy brand?

Dear user, you still communicate in the same feeling-based way we have been talking about in the other thread. On one side, you seek help, and on the other, you post nonconstructive posts like this one. I recommend you approach your writing with a more measured tone and include more specific details.

Also, if you think a casino has scammed you, please file a complaint; that's the best way to get it checked.

Update about every review is provided by email. Feel free to check our email anytime you're ready.

I would also like to share my experiences with Casino Snatch.

My payout was cancelled, which I only found out about a few hours later.

When asked in the live chat, we were told that there was no information as to why.

Of course, it's very customer-friendly not to know the error so that it can perhaps be avoided next time.

Then the chat says that payouts are usually instant or within 24 to 72 hours.

I've never had an instant payout before; it's always taken about 36 hours so far.

Anyone hoping for a satisfactory response via live chat will unfortunately not receive one, payouts take longer than stated, and even worse, they are canceled without any email notification or explanation of the cancellation.

Hello, thank you for voicing your experience.

In my opinion, such situations demonstrate that when problems occur, the casino does not rush with an explanation or solution. No wonder you are not satisfied. May I ask you to update us once the casino comes with anything in particular or when the payout is made, please? I'd say it's good to keep track of how the casino actually reacts when a withdrawal is due, but it's still, sadly, too early for an official complaint.

To give a small update, the payouts have been processed since the 16th, but unfortunately nothing has been paid out yet.

So, 4 days means it's twice as long as the maximum stated time of 72 hours, which, according to the live chat, only happens very rarely.

Well, the 16th was a Thursday, and I do not expect that weekends are included, so, in my opinion, it truly depends on when the payout was processed for paying. I remember this casino needed weeks for payouts, by the way.

The live chat confirmed to me that payouts will be processed and paid out even on weekends.

Unfortunately, that's not the case for me.

Unfortunately, I'm not convinced by the casino.

Payouts are cancelled without explanation or notification, and payouts take longer than stated in the terms and conditions.

I guess it can be positive news, but of course I understand why they are not very pleased with the outcome. Cancelled payouts without explanation provided are concerning, and I hope the payout is globally just a matter of time and nothing more is involved.

I can give a new update

I was informed that my 3 outstanding payments, which have been in processing since last week, are

April 22nd, so today

Payments will be made on April 24th and 28th.

I would like to emphasize that I have initiated two withdrawals within one minute of each other because, unfortunately, only a maximum of €420 can be withdrawn at any one time, and €840 per day.

However, this means that the payments will be made staggered by 2 days, i.e., on the 22nd and 24th.

A system that you don't need to understand.

But I think this might help some who are hoping for a clean and fast payout to consider a different casino.

It can certainly help players form an opinion about how efficiently this casino handles the current withdrawal requests. And you are right; I do not fully understand the system this casino applies.

Your updates are therefore highly appreciated. 👌

Hi there. I am reading through this and other forums and I see tens of thousands of complaints of no pay and slow play. Dozens of complaints right here?

Can you explain in detail what gives a casino 9.8 rating? This is listed as near perfect.

So I am a bit confused since all the players say it is very bad and very hard to get paid.

Is it because you get alot of affiliate commission so you entice players to sign up here?

Thanks!

Hello,

I can’t speak for other forums or websites, but as far as Casino Guru is concerned, the bottom line is that no matter what the casino went through, we still managed to establish decent connections for resolving players’ complaints. Resolved cases are those in which players were paid, while unresolved complaints are the most direct cause of a negative Safety Index effect.

The issue was never about the complaints that were not submitted on the forums or how many complaints were submitted, but whether the players got paid and how they got paid.

If you read my posts last year, you will find out that I was answering similar questions with maximum honesty. 😀 In fact, adding that would have solved many unsolved cases back then, ruining the casinos' Safety Index, but those players would not be paid if we decided to close all cases as unresolved. Instead, we kept pushing longer than usual to make the casino pay the players. It was painful and slow, with suffering on all three sides. So, it is about finding the balance between pushing the casinos and keeping the unpaid players in mind. Please read the entire thread and all attached complaints. It is all publicly visible.

Thanks for your efforts.

Avoid this casino if you actually plan on withdrawing your winnings.

I was fully KYC verified by their own Finance Department in January 2024 they sent me a written confirmation stating I would never need to go through verification again. Fast forward to June 2026, I request a withdrawal of $450 and they hit me with a brand new KYC request, completely ignoring their own written guarantee.

I submitted my documents 4 separate times across multiple emails. Every response was a copy-paste redirect to the same email I had already contacted. No acknowledgment, no status update, no withdrawal processed.

This is not a coincidence this is a pattern. They stall your withdrawal, hope you get frustrated, and want you to spend your balance instead. I've seen it from them before and I'm seeing it again.

Formal complaint has been filed with AskGamblers. Stay away.

Hello, and thank you for highlighting that KYC is rarely a one-lifetime occasion, though I understand it seemed different based on what you described.

Could you perhaps upload a screenshot showing the information that you never ever have to go through KYC again? I have never seen such a document, so I would really appreciate it.

It almost seems like the only thing preventing you from withdrawing is this verification assessment. How long has it been ongoing, or is there something more to this matter? There may be an issue with uploading documents on the page, if such an option exists. Just guessing though. I hope it won't take any longer! Thank you kindly for sharing and best of luck with the AG.

this is the email that they send back to me on the beginning of 2024, and they like to claim that because its been several years they have to KYC me again and now they want more pictures of me holding the id with focus in both and have their website on the back or infront of me wtv that means but look if you are so intrigue by this scammers in snatch casino dont go to far this is the actual complaint am battleing right now and all my clear evidence and their stupid responses are there as well.

https://www.askgamblers.com/casino-complaints/snatch-casino-withdrawal-blocked-1

Thank you; I dare say this email does not mean your account is verified forever; it just means the first process was successfully finished. When you think about it, I believe it's understandable that accounts need to be verified again after a few years, just to check whether something has changed or when a certain withdrawal threshold has been hit. It's great that you came to our forum to share your complaints, but AskGamblers already covers all the issues you mentioned. I guess I can only wish you a smooth complaint elsewhere.

This casino has its flaws but pays if you are patient enough. That's what we have found out in our complaints.

(Since the screenshot included your full name, I deleted it for your own safety. Thank you for your understanding.)

I disagree with that outlook, Radka. It sounds like you're defending the casino here.

It's a matter of principle: if a casino takes your deposit instantly, they should pay out your winnings just as fast. Major sites like Stake and BC.Game do exactly that. What is the point of playing if you are forced to fight for your payout after winning?

I am simply holding them to what they explicitly promised me in writing, which states I was clear for all future withdrawals. They exist because of our money, not the other way around. If we don't speak up against these stall tactics, players will just keep getting taken advantage of.

It’s also pretty telling that you practically dared me to post the proof, but the moment I uploaded the actual email showing they promised no more verification, you deleted it. Deleting the entire image under the guise of "protecting my safety" is a weak excuse. You could have just blurred my name, but instead, you removed the evidence because it catches the casino red-handed. I dont mind of having my name there its my choice and i want to make sure everyone in the world "think twice" before depo a dime in that dump.