Snatch Casino - general discussion (page 2)

I don't understand where the guru gets these daily lifts!! On the website it is 1000€ per MONTH!!!! YES MONTH... TO INCREASE THIS PLAFOND WE HAVE TO UPLOAD THESE LEVELS, I HAVE ALREADY UPLOADED ONE LEVEL AND STARTED A NEW BAR WITHOUT INCREASE MY CASHBACK AND MAXIMUM WITHDRAWAL LEVEL. THIS CASINO HAS NOTHING GOOD! CASINO GURU SHOULD BE MORE CAREFUL IN THEIR REVIEWS.

Hello and thank you very much for this update. All have been forwarded to our data team for further checking.

Worst casino I've dealt with

After I completed the account authentication and the authentication was done, I withdrew 100 euros and they asked me to take a picture of it while I was holding my ID and in front of the computer screen and opened their website page and my account is open.

Hello,

I know it sounds weird, but if you browse the forum, you would find that this is a pretty frequent request. I guess casinos ask such demands from players from certain countries, like Kuwait, Ghana, Peru, and so on.

The casino just takes it as proof that it was you who registered, deposited, played, and won.

It's just one selfie in the end.

Hello, you shouldn’t defend these scammers like that and about requests for all and everything documents, this is absurd, no casino asks for a package of documents like this one.

I have dealt with dozens of casinos, but only the most formidable scammers asked me to do this

Hi, you'd be surprised, but quite a many casinos require so many documents. All you have to do is to go through the communication for example about Ice Casino or Vulkan Vegas Casino here on the forum. Often, a really large amount of documentation is required from the players for verification before paying out the winnings. However, you can see for yourself and read the discussions.

I don't want to defend any casino here, but let me disagree. And as I just replied above, you find here on forum more casinos and finally happy players who after long time waiting and sending plenty of documents received their winnings. Unfortunately, when you have to go through long KYC procedure and even longer wait for withdrawal, then it is not a good experience at all. But as we already said here, it is not unusual.

Don't tell me I play at the Vulkan Vegas Casino and you won't believe the documents sent only a passport and a wallet from which I made a deposit and that's it. I calmly make deposits and draw conclusions, so not all casinos require a pile of documents, in one of the casinos they only asked for a passport and verified the account in 5 minutes, no need to protect scammers.

Again, I do not agree that there is nothing unusual in this, in the sense that they deliberately stretch the time of verification and, accordingly, the withdrawal of funds, in addition to this, after the documents provided, after a while, the withdrawal is again canceled and the requirement for some more documents, as a result of the withdrawal of funds and verification can take weeks. Is this normal in the 21st century where almost everything is automated??

Well, we all have our experiences, so we should both accept that 🙂

Just one note: There is not a single standard for the whole KYC AND additional checks, even the casino license can affect the demanded documents.

We allow casinos 14 full days to verify players' accounts in full and process the payment - in the 21st century because it's a suitable amount of time. I guess you don't like it either, but that's ok - your point of view.

Radka, I completely agree with gidro!! There is no excuse for such a long wait or for the additional request for documents every time you make a withdrawal!! Your answer "21st century" didn't suit you at all. I have never seen any of the guru giving answers like yours. I sincerely hope I don't have to catch your irony. This casino sucks and against facts there are no arguments! Are you getting paid to advocate that Snatch is a good casino? There's only one bad point!

Hello there,

I just get a reply from the data team concerning the limits:

"I want to say a big thank you to the player for helping us find the error."

I also used the part "21st century", because the player used it first. I find it quite of the topic though, so I respond to it the way I did.

I'm sorry to find out that you missed the rest of my post. Well, I can accept your opinion even like that. Can you do the same? 🤔

I wanted to express that even now, we allow casinos 14 full days to verify players' accounts in full and process the payment. Just check complaints, and you'll find out. I'm not defending the casino, I'm explaining that the KYC is crucial and can't be taken lightly from the casino's side.

I hope we are clear now 🙂

Now I'm sure the Guru can't be sincere in his assessments... he can't be!! continues with withdrawals that are a LIE! You can only withdraw €1000 per month! it's not 3000€ per day. be professional.

In addition, this casino advertises cashback but limits cashback withdrawals to 35x or 50x wagner and with a 5€BET LIMIT!! for me this is not cashback it is a normal deposit bonus.

Hello Miidelgado,

thank you for noticing the limits, kindly mind that when the withdrawal limits are affected by your VIP status, it is not within our power to mention all stages. We try to provide the lowest and the highest withdrawal limits mentioned in casino rules, so according to your current status, the limit may be different. I hope it's obvious that this is not a lack of professionalism, we lack the technical solution. Furthermore, I already informed you and thanked you that there was a mistake in the VIP status description and the casino informed us that:

According to the rules, the minimum limit is set to €3K daily, as far as I was told.

Can you kindly paste any communication with the casino that proves otherwise, please?

I'll not comment about the bonuses though, that is solely a casino's decision, as far as I can see we listed only deposit bonuses.🤔

Ahah, here, of course, the corrupt administration is just another complaint about this scammer, which is so fiercely defended by local admins, the person’s verified account was closed without explanation 🙂 . It is a pity for the player who will not achieve justice here just like me.

Well, again, welcome back 🙂.

I fail to understand behalf of which player you're acting on now. The player has not yet submitted the complaint against Snatch, you see? Read the thread to find out that I was thanking the player for updating us and the casino about the issue with the max withdrawal limit. That's all.

Your case, however, was closed as unjustified:

In some cases the bonus is converted into real money after finishing the wagering of it but there are also many cases, where you balance is deducted only when you request a withdrawal. It is very common in many online casinos.

As the casino paid out your winnings according to their terms - 5x bonus amount, we will be closing the complaint.,

Deal with that, please.

I will not argue and the player has already filed a complaint, one of your colleagues understands the situation and I am 100% sure that nothing shines for the player, you are all on the side of the casino that pays you. Regarding my complaint .... In all casinos without exception, the conversion occurs immediately after the full wagering, not before the withdrawal of funds or something like that, right away, I have been playing for more than 10 years and have played in many casinos with rich experience, but such impudence and input confusing saw for the first time.

Since you are so vehemently claiming that funds can be converted before withdrawal, shouldn't that be in the rules??? Show me where they have it, and yours "maybe like this, maybe like this" I don’t believe it, because I know how it works in all NORMAL CASINO!