Snatch Casino - general discussion (page 3)

I'm sorry, but I'd like to get involved into this conversation.

I'm not sure if I understand your issue correctly. Correct me if I'm wrong:

You took a bonus in a casino, you played there with the bonus, completed the wagering requirement, then you maybe played a bit more, tried to withdraw all the winnings, but the casino deducted part of your winnings and paid only 5x the bonus amount. You believe you should get paid the full amount, because when you finished the wagering requirement, then the bonus terms and conditions shouldn't apply since you didn't play with bonus money anymore, but you played with real money (converted bonus money).

Is that correct?

Hello, in general, yes, that's right, roughly speaking, I already played with my own money and not with bonus money, since when I entered my profile I didn’t have active bonuses, isn’t it? I don't need anything from this casino, it pisses me off that they broke the rules and present it so that it's my fault! Yes, I got these fucking x5, I don’t argue in a day)) And as many administrators here say, it’s normal that the bonus was not converted right away. No, this is not normal, I have been playing in these casinos for a very long time and NEVER HAVE SUCH A SITUATION, THE CONVERSION HAPPENED IMMEDIATELY.

Hello, I feel it's fair to say that the main aspect of this communication probably lies in the fact that bonus terms end while the bonus end - not sooner. Now I'm getting to the point that the bonus ends when the player submits the withdrawal or when the balance reaches zero until then, the conditions even the max withdrawal limit, still applies. I found it to be quite usual and so did our complaint team.

Did I miss something? If so, just let us know, please.

Hello, again, if there are all the bonuses?? How shoud I understand this?? I already played with my own money and not with bonus money, you just don’t want to understand this and the meaning is something else to explain to you, you will still say that the casino is doing everything right and the players are stupid sheep. And once again I repeat in all normal casinos, the conversion of funds occurs immediately, after the full wagering of the bonus, and not before the withdrawal or somewhere else, this is complete nonsense. the worst thing I can't even say is that this casino is the arrogant beggarly scammers that you are defending. Yes, elementary for such a policy of bonuses, such types of casinos in the 21st century should not coexist at all, which can do whatever they want with their rules without informing the players, it turns out now the player is no one, and you were the only support and hope for us. But as it turned out, you are also for one with them, practice shows this.

Hello,

sorry to say that, but it seems that we truly do not understand the rules the same way. I guess that you believe that the bonus automatically ends by finishing the wagering, well, not in every casino.

"...there are also many cases, where your balance is deducted only when you request a withdrawal. It is very common in many online casinos. "

That's all. I'm personally trying to explain to you the best I can, so you will not find yourself in the same situation ever again.

Stay well, I feel there is nothing more to add at the moment.

Hello, you don’t want to hear me either) as you say in many casinos, this happens, I tell you that no. I have played in more than 50 casinos for over 10 years and there is no such garbage as in this Snatch dump, you still won’t convince me because this doesn’t happen in any casino, or just write the names of at least a few casinos where I write off money when a player puts it to the conclusion)) it’s not funny for you to write this nonsense)) now I personally play in 3 casinos. there and the bonus policy is just super, everything is clear and understandable, but Snatch is garbage anyway, the most finished office is not a casino.

Thanks for the info, I'll have a look when I get some spare time.

Thanks for clarifying this. I'm aware that you'll disagree, but according to my experience, it's a standard thing that the bonus terms and conditions apply until your withdrawal is processed. I'll give you 2 examples:

Player plays with a bonus, the bonus has max. withdrawal 100eur. The player plays with the bonus, completes the wagering requirement and when the requirement is complete, the player has 100eur on the account.

Now, the player has 2 options, but they make a huge difference:

A: The player can request a withdrawal of 100eur, wait until it's processed and then the player deposits 100eur immediately. He plays and win 10 000. In that case, the player gets all the winnings since the bonus terms and conditions don't apply anymore.

B: The player doesn't request a withdrawal of 100eur, he wants to play with 100eur anyways, so why would he withdraw 100 and then deposit 100eur? So the player continues playing and wins 10 000eur. In that case, the player gets only 100, because the bonus terms and conditions still apply.

Does it make any sense? Not that much according to me, but many casino bonuses work this way. You know, the casinos don't want to give you a bonus and allow you to win an unlimited amount. But if you deposit your own money, they should never limit your winnings (there are bad casinos that still do this). And that's what makes the difference between the case A and B.

According to me, the best option would be following: You get a bonus, the max. withdrawal from the bonus is 100. You play with the bonus and you try to complete the wagering requirement. When you complete the wagering requirement, you have 250 on your account. At that moment, the casino deducts 150 from your account and they only leave 100 there. In that case, you can play with your 100 and win an unlimited amount, because the bonus terms and conditions were finished at the moment when they deducted the money from your account.

I guess that Misery2077 is your second account, ey?🙂 So, please mind that we already provide the biggest source of information about online casinos. No need to add any other links here. 😉

Hello, I don’t agree with you in any way in the sense that when the bonus is wagered, there should be no restrictions, as it is deleted from the account and the rules can’t act in any way until the moment of withdrawal, this is complete nonsense, I will repeat it again anywhere there is no such thing in any casino, if you win back the bonus, then the conversion occurs immediately, instantly and you can safely withdraw money, according to your logic, I needed to withdraw 3750₽ and then again make a deposit and play??)) I had 85000₽ and not a single bonus on that moment.

It's not according to my logic, but it's according to rules that apply in many casino. It's not true that there's not such a thing in any casino. Many casinos have this rule that bonus terms and conditions apply until a withdrawal is made. They have this rule because their casino platform doesn't allow them to make it easier.

As I said, the best option would be: You take a bonus, max. withdrawal is 100. You play with the bonus and have 250 on your account. You finally complete the wagering requirement. In that case, the casino deducts 150 from your account and leaves you with 100. Then you can play and use your 100 without any restrictions and you don't need to make a withdrawal.

But many casinos can't deduct the additional amount automatically once you complete the wagering requirement, but they can do it manually at the point when a customer asks for a withdrawal. That's why it's a part of their rules.

Away... You never win by identifying yourself.

There are tons of complaints about this casino! My complaint has been open for three months! The casino is corrupt and tries by all means to prevent the payouts! This has been proven by several of our complaints and screenshots here at Casino Guru! And yet Casino Guru refuses to downgrade the reputation of this casino!

Well, your complaint is still open - nothing has been proven yet. It started as "Player’s attempt to self-exclude from the casino has been overlooked."

This casino can't close an account while a withdrawal is active, yet to complete the withdrawal you must undergo and successfully finish the verification. That's quite usual.

Can you take the latest complaint reply into the consideration? It's you who has to provide the document:

"Dear Ares1981,

you need to login into the payment method you are sending documents from and do a screenshots from transaction history. If you need any advice of how you can do it, you can reach me at my email address jozef.k@casino.guru. Please, be aware that if you fail to comply I will be forced to reject this complaint. Verification process is mandatory, the casino request is not unnusual and it is quite common."

Make these screenshots and send those to the casino. Can you do that?

I guess you should read more about complaints and how black points are given if the complaint is closed as UNRESOLVED OR AGAINST FAIR GAMBLING.

I hope you'll pass the verification soon.

Hello Casino Guru friends. I would like to let you know that Snatch Casino now has sports betting as well.

Do not play on this casino and all those of Altacore NV as they apply a sort of forced reduction to the winnings by playing with the bonus (maximum withdrawable 5 times the bonus received) and this rule is unfair and unjust in all respects. I am amazed that this misconduct is not reported here at all. In addition, the casino applies several bonuses both on the first deposit and on a weekly basis. You should update the review because it doesn't reflect the reality of the facts. I ALSO ADD THAT ON OTHER CASINOS OF THE SAME PROPERTY (WIN LEGENDS, STELARIO ETC...) THAT USE THE SAME PLATFORM THIS RULE IS EXCLUSIVELY FOR BONUSES WITHOUT DEPOSIT!!

Absolutely right Nemokid! There are countless complaints and negative reviews of Snatch Casino! But Casino Guru doesn't care! Even after I rated Casino Guru negatively, my complaint was closed without an extension (as usual)! Anyone who reads the entire process knows that Casino Guru users "exclude" those who criticize the platform! Unfortunately, there is also something wrong on the platform! This corrupt casino can only be stopped if as many users as possible take legal action against Snatch Casino!

The casino is corrupt! Cut my profit from over 13,000 to 500! Such are the regulations! But the 500 was never paid off! For 5 months they have been requesting documents again and again

Hi. you are not the first and you are not the last who fell for the irresponsibility of the administrators of Casino Guru , they protect this damn casino. I also wrote a complaint and of course I lost because here none of the administrators will defend the interests of the players, this is verified by their actions. Snatch Casino has 99% negative reviews and all admins don't give a shit about it, they give this casino good ratings, so what kind of justice can we talk about here? I have already realized that the admins here are all corrupt to one.