Hello Casino Guru friends. I would like to let you know that Snatch Casino now has sports betting as well.
Hello, thank you for your useful information. However we are not focused on sports betting, I hope someone will help. 🙂
Just want to add that capping winning gained by using real money is not fair to players. On the other hand, if it is a bonus we are talking about, the situation is not so clear.
No one forces players to take such a bonus. Always read the terms and conditions to avoid unpleasant surprises.
Read our Fairglambling Codex for additional tips about what is fair and what is not.
The casino is corrupt! Cut my profit from over 13,000 to 500! Such are the regulations! But the 500 was never paid off! For 5 months they have been requesting documents again and again
Hello, Ares1981.
I guess this is still about the unjustified complaint, right?
Well, if you failed to provide key documents or documents for the KYC, no one will proceed with the payout until the verification is completed. Sounds reasonable to me.
Furthermore:
"Concluding all the information above, and the fact that you are not cooperating, I am forced to close this complaint as 'rejected'. Another option for you is to contact the licensing authority, although I am sure that their opinion would be the same."
So, in other to be fair, have you passed the KYC yet?
Hello there.
I guess we are not to blame for your losses since you registered in the casino willingly. We do not adjust casino ratings solely on user reviews, simply because those are not provable. Instead, we adjust the rating based on unresolved complaints, where we have a chance to investigate the issues.
I'm sorry your complaint was closed as unjustified too.
"In some cases the bonus is converted into real money after finishing the wagering of it but there are also many cases, where you balance is deducted only when you request a withdrawal. It is very common in many online casinos.
As the casino paid out your winnings according to their terms - 5x bonus amount, we will be closing the complaint."
Hello. The question is why do we need reviews of real players if you don't give a shit about them? And here in general there are tricks or something else. How can you evaluate a casino because of complaints that in any case will go in favor of the casino and not the player? Although when there is every reason that the casino really does not want to pay out, it adds rules and other frauds. And you approve of it)) And the fact that the players are thrown in the literal sense, you think it's normal. The question is why then all this fuss and nonsense about filing a complaint and so on, if the result is always the same, the casino will win.
Dear Radka,
applying a maximum bet with high wagering and limiting winnings to five times the bonus received when you win on average 1 time out of 16 deposits does this seem worthy of fairplay ? I also point out that on other Altacore NV casinos this point 1.3 does not exist as this constraint is intended exclusively for no deposit bonuses (see Winstoria, Win Legends, Stelario and many others casinos in point 1.1). How would you rate such a casino if you played there? Furthermore, do you consider it legitimate to apply this unfair rule to a single casino while not applying it to other casinos managed by the same company? The rule should be general and valid for all casinos of the same ownership. I also ask you if it is legitimate to claim to play with an absurd condition in IWild when you can play without this absurd and extremely penalizing constraint in other casinos of the same property.
Hello friend, my intention was just to inform you that some casinos are opening the possibility of sports betting, however, I will keep your complaint in mind because I have already had problems with casinos that, when paying, do everything to complicate things. I wish you luck resolving your issue because it is extremely inhumane to have to keep begging for payments that you legitimately earned. I never played at Snatch until now because the casino only offered casino games until then and I like sports betting more.
The terms and conditions for Altacore NV have to be uniform and not just for some of their casinos, so they just lose credibility! Point 1.3 does not exist on as many casinos of the same company, it was illegitimately added to Iwild and Snatch Casinos which happen to have unjustified excellent ratings while the other casinos that do not have this point such as Winstoria, Win Legends and Stelario despite everything have a reputation bad. Doesn't all this seem like a real paradox to you?
I've been submitting non-stop for four, five months straight! And you know that! The screenshots have been sent! And documents were constantly being requested! That this casino can act so corruptly is also your fault! Because you allow all this! Much worse, despite the many complaints and bad reviews, you are still siding with the casino! Because of your good reputation, players still register at this casino and are cheated out of their money!!!
Hello. The question is why do we need reviews of real players if you don't give a shit about them? And here in general there are tricks or something else. How can you evaluate a casino because of complaints that in any case will go in favor of the casino and not the player? Although when there is every reason that the casino really does not want to pay out, it adds rules and other frauds. And you approve of it)) And the fact that the players are thrown in the literal sense, you think it's normal. The question is why then all this fuss and nonsense about filing a complaint and so on, if the result is always the same, the casino will win.
Hey there,
It's not that we do not give a shit. We openly show players' reviews because we want others to check all aspects before playing. We just do not include user reviews in the score calculation, as I said it's because user review is just an opinion. We believe the score should be based on provable proof. I hope you understand the difference between opinion and solid proof. That's why we ask players to submit a complaint each time they claim the casino has done something unfair - we take care, investigate and lower the rating based on the proven facts.
Dear Radka,
applying a maximum bet with high wagering and limiting winnings to five times the bonus received when you win on average 1 time out of 16 deposits does this seem worthy of fairplay ? I also point out that on other Altacore NV casinos this point 1.3 does not exist as this constraint is intended exclusively for no deposit bonuses (see Winstoria, Win Legends, Stelario and many others casinos in point 1.1). How would you rate such a casino if you played there? Furthermore, do you consider it legitimate to apply this unfair rule to a single casino while not applying it to other casinos managed by the same company? The rule should be general and valid for all casinos of the same ownership. I also ask you if it is legitimate to claim to play with an absurd condition in IWild when you can play without this absurd and extremely penalizing constraint in other casinos of the same property.
Dear Nemokid,
are you still talking about this point - 1,3 already mentioned in another thread?
1.3. Before you start playing, you must register a player account at www.iWildCasino.com.
I'm quite mistaken, you wrote almost the same about iWild Casino, making point number 1,3 so exceptionally unfair, but at the same time, you failed to provide the text. So Daniel found it only concerns the necessity of the registration.
Can you explain which unfair rule you have in mind, please?
I've been submitting non-stop for four, five months straight! And you know that! The screenshots have been sent! And documents were constantly being requested! That this casino can act so corruptly is also your fault! Because you allow all this! Much worse, despite the many complaints and bad reviews, you are still siding with the casino! Because of your good reputation, players still register at this casino and are cheated out of their money!!!
Well, I'm not part on of the complaint team, so I have no access to your documents, additionally, I'm honestly not sure what you think you have been submitting for five months, though I feel you mean complaints. We are not responsible for any casino's actions, or players' actions. It is hardly our fault that you feel mistreated. You have submitted many complaints for free and provided documents. We, on the other hand, have made the decisions based on our investigation - which involved both parties. If you disagree with the results of the complaints, turn to the authority.
There is nothing more to say, I'm afraid.
Since you don’t consider all the evidence, you are provided with all possible photos, screenshots and other correspondence when it is possible to make them, in my case, the casino did not keep the correspondence, although I sent the chat history to my mail, there is simply no letter, just the same there was no letter that there was a withdrawal cancellation. It is not possible to prove it, and you will not believe it, and you will be more favorable in favor of the casino, that's the whole difference, we, as players, will not get help from you, since the casino will still win. They give you money and everything, and of course the rating of these creatures will be on top, and the fact that you support fraud and corruption will be recreated for you according to your merits above.
Dear Radka, points 1.2 and 1.3 relating to the bonus terms section were added later only in Iwild Casino and Snatch casinos for which I am attaching the relative documentation:
https://iwildcasino.com/en/page/bonus-terms
https://snatchcasino1.com/en/page/bonus-terms
IN OTHER CASINOS SUCH AS WINSTORIA, WIN LEGENDS, STELARIO, ICEBET AND NOT ONLY THESE POINTS ARE NOT PRESENT BUT ONLY POINT 1.1 IS PRESENT ON THE MAXIMUM WITHDRAWABLE RELATING EXCLUSIVELY TO NO DEPOSIT BONUSES:
https://winstoria.com/en/page/bonus-terms
https://winlegends5.com/en/page/bonus-terms
https://stelario.com/en/page/bonus-terms
ICEBET
https://icebet.casino/en/page/bonus-terms
So if I play with a deposit bonus on these last four casinos with your bad reputation, I can withdraw any amount within the established daily limits, while if I play on the first two casinos with your excellent reputation, I can only withdraw 5 times the bonus received. what paradoxical? They are all casinos under the same ownership and therefore the same rules should apply to everyone.
I THINK ONLY YOU GUYS THINK THIS CASINO IS GOOD!!! I MUST BE PAID, IT CAN ONLY! WITH SO MUCH GOOD CASINO, NO SCHEMES, AND YOU GIVE THIS SCORE TO A CASINO FULL OF SCHEMES!!! I HAVE BEEN PLAYING ONLINE CASINO'S FOR YEARS, SOME ARE GOOD, OTHERS ARE SO-SO-SO-SO, AND THEN THERE ARE THE BAD! THIS IS AWESOME, FULL OF SCHEMES!!!!
hi, you just laid out everything on the shelves for the corrupt administrators, it's very interesting what they will answer, since you are 100%
Almost complaints are free but that's not my problem! You are free to enter an amount for this! But for that you would have to: a) be neutral and n) leave personal matters aside! There are many complaints about you! Not only here! You should take a look at your own nose!!
Dear Nemokind.
Though I understand you may see such limitations as an unfair practice, these are only applied while a bonus is active. Meaning, you pay for the advantage of the bonus. If you do not like that, do not take such a bonus. It is simple as that. Since only your potential winnings are only capped while you take the bonus, by avoiding such a bonus you should be fine. The way I see it, the terms are ok, just the bonus sucks.
The casino's reputation does not include bonus quality. Bonuses change frequently and are different for many countries, hence we do not consider those in the final reputation calculation.
Can you see?:
If you care to learn about the Fair Gambling Codex, you are welcome to do so here:
https://casino.guru/our-casino-reviews
Since you don’t consider all the evidence, you are provided with all possible photos, screenshots and other correspondence when it is possible to make them, in my case, the casino did not keep the correspondence, although I sent the chat history to my mail, there is simply no letter, just the same there was no letter that there was a withdrawal cancellation. It is not possible to prove it, and you will not believe it, and you will be more favorable in favor of the casino, that's the whole difference, we, as players, will not get help from you, since the casino will still win. They give you money and everything, and of course the rating of these creatures will be on top, and the fact that you support fraud and corruption will be recreated for you according to your merits above.
Hello gidrofas555,
I am really sorry to hear you are not satisfied with the end resolution of your case. I can assure you that we don't take any commissions from unjustified complaints. Casino management just paid off what they have in their terms and conditions. It is your choice if you want to take a bonus or not. Despite this, I believe you will stay with us. :) We are doing our best.
Almost complaints are free but that's not my problem! You are free to enter an amount for this! But for that you would have to: a) be neutral and n) leave personal matters aside! There are many complaints about you! Not only here! You should take a look at your own nose!!
Dear Ares1981,
Since I do not know you personally, I'm leaving personal matters aside. If you feel the complaint team is not neutral, well, we all have our own opinions. So, have yours.
To which complaints are you referring to please? Are we talking about those toxic user reviews posted on the Trust Pilot? Usually, posted by single or two persons hiding behind several email addresses.
Well, we are well aware of the ungratefulness of many addicted players, still, they're fighting their own demons, not entirely our place to save them.
If you are so concerned about our noses, may I know what are you still doing here?
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An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
