Snatch Casino - general discussion (page 5)

Hello gidrofas555, 

could you be more specific about why you think we are corrupt? We try to answer on each post. It doesn't matter what topic or problem it is.

You are not correct 🙂. Please read our today's responses. Don't make me write the explanation again. 😊

Hello . I can’t help but get into your conversations and I want to ask a question: what are you here for? what would promote down and out casinos that deceive players? as you say, no one here has demons and gambling addiction either, everyone is enraged by the unfair conditions of the casino and you were given a specific answer about points in other casinos of the same owner, to which you could not answer anything at all because you know that you are wrong and simply You're making money out of this fucking casino.

Not one or two people gave Casino Guru a negative review! But many people! Just use google! And calling negative reviews from others "poisonous" can no longer be surpassed in terms of unprofessionalism and a lack of self-reflection! They make money from these corrupt casinos! And they don't make money from users who file complaints (they mentioned it themselves)! Well, your judgments accordingly! The lack of objectivity can be seen in many complaints that you have rejected! My complaint was rejected after I gave Casino Guru a negative review! I was told that I can complain in Curacao and that the complaint will be rejected there too! Curacao is not necessary for this! The Austrian authorities are interested in Snatch! Suspicion of commercial fraud! Illegal gambling due to lack of license! A casino which, according to your homepage, is ok for Austria is operating illegally on the Austrian market! How do you explain that???

Hello.

I'm here to add fair points while I feel it should be handy to the community. If you start proclaiming we are all corrupted, praying on players supporting unfair terms, promoting scam casinos, or whatever else you wrote, would you truly expect admins to stay silent?

That would only indicate that we are hiding behind the wall of silence. Well, we're not. Instead we still actively respond.

Can you state a concrete answer which has not yet been answered by any Casino Guru member? Honestly, I'm done with theoretical debates. Let's focus on reality for a while.

Especially when mainly players with unjustified complaints are involved, ignoring any attempts to explain our point of view. I understand you feel deceived, though you were given our point of view.

Every answer we provide results in other fiery accusations, have you noticed, I have ?🙂

I already commented about most accusations mentioned in your ever-be-objective post.

Since we have no power over any casino or licensing authority, in case we can't help players, we always mention the licensing authority is actually the only company that is officially capable of applying pressure on the casinos if the casino is acting fraudulently. We can't since we are not the official authority itself. Though we try to help players using our field of collaboration to resolve complaints.

Yes, the Curacao license (all four actually) pretty much sucks, because players are almost always ignored. Are we to be blamed for this? Instead, we try to provide support sooner than the player reaches the authority.

We also intend to provide a piece of complex information about every casino good, bad, and questionable, so if the casino accepts - meaning allow players to register, we simply inform all players it is possible.

Providing a list of casinos accepting players from Austria does not mean we lure players to play in such casinos. Using your logic, you could say we promote casinos offering Bigtime Gaming games because in alphabetical order this provider will always be listed among the first ones in each game provider's section called "game provider"

We keep repeating, players from Austria should only play in AT-licensed casinos. Players from the UK are well aware of the fact only UK-licensed ones are recommended.

So, now I am wondering, have you ever read any of your guides concerning how to choose a casino? Have you managed to care we provide a tab called AT - licensed casino?

We do that because we know it is an important factor, though it is up to the player if he/she follows the recommendation.

I read the accusations about Casino Guru being paid for promoting bad casinos a couple times a week. Sometimes, I search for the casino that we allegedly promote and find out that it has a rating of 3.5/10, but it's not the case of Snatch.

I feel like some players still don't understand the meaning of "promotion". Our goal is to have (and I believe we have) the largest online casino database in the world. That means whenever you hear about ANY casino, you can check the information we found about them. So let's say when the casino claims that they accept Austrian players, we give you the info we received from them (we send casinos Excel sheets where we ask them to fill all types of information). Having a casino reviewed on our website doesn't mean that we promote it. If we had a shining neon banners luring you to a specific casino, then yes, that would be the casino promotion.

Let's focus on the Snatch casino's rating for a moment. 8.1/10 is very decent, but it's far from being the best. Do you know how many casinos have better rating that this one in our database? 873! So if we really wanted to lure you into an evil casino, we would definitely need to give it a better rating.

The next problem is that many players who complain about our ratings don't read the article, where we explain the whole rating process. There are areas that we check for every casino. When we find out any issues in the given areas, we assign negative points to the casino. That's it, that's the whole process.

I also need to touch the point where you basically say that we reject reviews, because we don't make money from it. If we wanted to do it this way, then it would be enough to have one or two employees who would be rejecting the reviews and that would be it. Meanwhile, we have approximately 12 employees who exclusively deal with complaints only. It simply wouldn't make sense to waste salaries for 12 people if they would be instructed to reject most of complaints.

In short, all bad ratings are fact and you hold your own, 90% bad rating, how does it work that you describe it here as good but you also have to earn money otherwise I don't understand your behavior and there are none for me Good arguments, this filthy casino is so wrong to be considered good because 99% of the sister casinos IWILD are just as bad, no matter which portal, there are exactly the same complaints. Conclusion: Sad to be fooled like that!!!!

Absolutely right! Such casinos are pushed through this website! Due to the positive review, new players are still registering there, who can then be ripped off! Casino Guru is absolutely not neutral! No action is taken against casinos, but players who make negative comments (like me) are immediately "banned"! My complaint against Snatch was closed (without the usual extension) because I gave Casino Guru a negative review! The complaint is now being handled by Askgamblers

I'm sorry, you'll wrong.

If you took the time to learn more about how we rate casinos and what the consequences of complaints are, I would value your opinion much more, but obviously, you don't care.

Pointing a finger it's always so easy and convenient. 🙂.

Bad ratings may be facts for you, not for us - we build the score solely on proven facts. Do you have proof 90% of casinos showing here are bad? Pass all in, please! We will evaluate your input.

How would you specify a bad casino? It's not so easy to say it's good or bad, there are specifics - so, would you kindly be more concrete? We appreciate every usable proof we can get from players, complaints are just one part. Have you noticed we actively ask players to cooperate?

Stop speaking generally, start proving, I'd say - that's how we do it.

They are not 🙂

I explained to you many times we do not count player's reviews into the score simply because all informations are not proven. Those are just player's opinions. Trustable sites find provable information instead.

To your complaint now, again - since you didn't cooperate the coplaint was closed as unjustified.

Simple as that:

"OK, now let's focus on the complaint. It is clear that you have not provided a key document to finish the verification, I can confirm it since you added me into cc. As I mentioned in my previous reply, if you fail to comply, I will be forced to reject your case.

Concluding all the information above, and the fact that you are not cooperating, I am forced to close this complaint as 'rejected'. Another option for you is to contact the licensing authority, although I am sure that their opinion would be the same.

The way I see it, it was your choice.

This has obviously nothing to do with any negative review you might submitted anywhere, this is about your approach.

Untill today you've submitted 15 complaints. 10 were closed due to your innactivity or lacking proovs from your side. I guess it shows your bitterness just nicely.

We do not bann players for posting bad comment, otherwise your account would be banned already. But, to keep user rating as much as unbiased as we can, we're rejecting negative reviews containing false information or such that only describe losing money - since gambling is mainly about losing money and the casino shouldn't be punished because players are loosing.

Stay well.

Hi, sorry but the effort to collect a lot of evidence, I've already had it with you, it was about Crazyplay Casino, where Paul partly helped me via email, it was about 320 € where the casino claimed these were mine Account transferred, but never until today, not about 3 months, I sent all the account statements peer screenshot, but they wanted PDF, which I didn't have until now, because I received them by mail, and supposedly it was transferred, they send me weird ones Account statements that it was out and I should ask my bank to see where my money was, my bank couldn't stop laughing and explained that to me, the one who transfers is of course entitled to this with the burden of proof check and make an application for prosecution, logically, because what should my bank check what never arrived, especially since they first claimed for days that it had to be approved, the payment, which was nonsense because it was approved days before and I only did it I waited for the money to come to my account, and then they insisted on PDF account statements, as already mentioned, this did not work until 1 day ago, I have now (unfortunately it took my bank a long time to change over) since yesterday, finally, the account statements by Received PDF, for which I also had to pay extra retrospectively for 2 months, I also wrote to Paul via email and sent these PDF excerpts yesterday and asked them to please forward this to the casino, all of this was discussed from January to February, am I'm curious how things will continue there, because I also had the case for a complaint here and the case was closed, but I also have to say that Paul believed me. To come back to your answer again, as far as collecting evidence is concerned I don't bother anymore with this Snatch Casino, because it leads to nothing but endless discussions, in the end the customer is the fool at such casinos. Sorry, that's my experience and my opinion, I'd rather close the casino and never play again, luckily I didn't deposit much, but I did at Crazyplay 3 months.

Peace

Best regards

PS Complaints about not winning is nonsense, casino is casino and you win or lose but this is about actual rip-off and again, I don't bother to prove this, hopeless and you don't write the terms and conditions or reputation which is unfair, you even write -very good reputation FROM CASINO GURU -everything is great and I don't understand that.

Radka what you are telling here is a lie! Because I never cc'd you, I did cc'd Jozef! I am happy to attach the screenshot!

Because of my many complaints: this has nothing to do with being bitter! I report corrupt casinos! As simple as that! do you have a problem with that, or why do you bring it up every time?

And the fact that many complaints were closed because I no longer ruled is more likely due to your lack of objectivity! Have you still not understood that many players no longer believe that you are neutral and fair? Do you read what the players write here about Snatch and your behavior, or do you ignore everything? Just look the other way or blame the players! Yes, do not consider self-reflection!!

Hey there again.

I agree complaining about losses is pointless - if the games are fair and square.

The rest - I don't get it.

All terms and conditions are visible in the proper casino you play in. Every bonus says shown on our site says "Full terms apply".

Furthermore, by registering in the casino you confirm you are familiar with the rules, if you're not, you should reach the casino for an explanation.

We are not the casino, we provide the casino list. Kindly said, if you are so interested in the rules - which you should - read those in the casino. You are supposed to do so anyway:

Hello,

I showed what is stated in the complaint. I never said you put me in the cc. Have no clue where you get that.

Why do I still replying? Simply because you still keep saying we pretend to help, while other motives are in motion. While it's you who didn't provide the necessary documents during the KYC, so we couldn't help.

I won't stay silent if you proclaim false descriptions. Isn't this only logical?

You report corrupt casinos - fine, so why do you usually stop in the middle? Why did you leave all those complaints submitted against corrupted casinos in vain?

This is something I can't comprehend.

You think the complaint team is lacking objectivity, well ok, so what do you intend to prove here?

We are not going to change the process because you disagree, I'm sorry.

I guess we should let go.

Here it is with the cc and you posted it!!

Hello.

It's quoting actually: The text comes from the complaint, and it was written by the complaint handler - not by me, I only quoted that text. Do you understand now? 🙂

I've already done my verification and I just can't make the withdrawal, they cancel saying the finance department rejected it, I've been on this for days. It's absurd with the player who puts his money at risk and when he wins he can't withdraw. 😡

The problem is known! But Casino Guru doesn't care! The reputation has still not been devalued, even though there are countless negative player reviews! Snatch takes deposits and refuses withdrawals! I've been waiting for 6 months! to the payout of 500 euros!