The player from North Rhine-Westphalia had had an issue accessing the Snatch Casino website where he had had funds. He had been concerned that the site would never be accessible again as he had experienced with other casinos. Eventually, the player managed to access the site, initiated a withdrawal, and received his funds promptly. The issue has been successfully resolved.
Snatch Casino - Player is unable to access the casino website.
Amount: €129
Snatch Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Translation
Hello, I have been unable to access Snatchcasino since today. When I visit the site, it tells me the website is not reachable.
I have 129 Euros in the account.
Automatic translation:
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7 months ago
Dear AK1982888,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.
I checked the casino website just now and for me the website was accessible.
Could you please advise if you contacted casino support via support@snatchcasino.com ? What was their response?
Do I understand correctly there is a withdrawable balance on your casino account? Do you have any active withdrawal requests pending in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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7 months ago
Translation
I have contacted support and they are aware of the problem, so I don't understand how they can access the site without problems.
I received this answer:
Hey......,
Technical work is currently being carried out on the site. We ask you to visit the page again later. We apologize. The issue is currently being resolved.
If you have any questions, please contact our casino's live chat or email support@snatchcasino.com.
Best regards,
Snatch Casino Finance Department Team
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7 months ago
Translation
Hello, I currently have funds in my account but have not made a withdrawal. I'm just worried that the site will never be accessible again. After all, this has already been experienced at many other casinos.
Automatic translation:
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7 months ago
Translation
I also initiated a withdrawal and the money arrived very quickly. Everything ok again. The topic can be closed. 👍
Automatic translation:
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7 months ago
Dear AK1982888,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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